1/5
posted Feb-18-2012
Same as many posts I saw, I was extremely disappointed with the services from Office Depot Canada. I ordered a cabinet drawer online. The product came with one missing caster (out of 4). I phoned the same day to request for the missing one. The person answered my phone told me she would send an email to describe what was missing and someone would contact me within 24 hrs. It took 2 days for that person to phone and left me a voicemail to email him. His name was Robert Brown. He said he had sent me an email. Infact, I did not receive any email at all. It was stupid that Robert was asking me to give him more information of what was missing. I phoned back to customer service telling them how frustrated it was for me to keep calling and telling them the same story. They made it sound like it was my fault by double checking my email address and phone #. They also requested my personal cell # (their excuse: so they could connect with me)and I confirmed that the only # I had ever given to them was my cell #. A couple days later, nothing happened and I phoned the customer service again. They told me that they had sent me several emails but did not see my response. They said would send me an email to instruct me how to return the item since they did not have the missing part to replace and they did not the item that is as same as the one I ordered. Well, without asking me what I wanted to do about the item. They commanded me to return it. Since the item I ordered was for my work and I had to go through approvals for it, I told them it would be too much work for me to do so and I did not mind waiting for the missing part when they had it another time. Next day,someone named Alana phoned, left a v/m to ask the same question: "what was missing". I was quite fed up, I phoned and spoke to Canola, requested to speak to the manager how disappointed I was about all of the hassels I've been through. Canola tried and let me know the manager, Alana, would call me within one hour. I phoned them about 1pm. and @ about 2:15pm, someone phoned and let me know had Alana phoned (she never did)and I missed her call (this person mentioned the missed call was about 12:45pm;how stupid, they blamed me for missing the call but gave a time that was even earlier than I put my request in)and requested me to give a specific time for Alana to phone back. I did and then realized that time wouldn't work. I phoned them back and gave another time. Alana ended up phoning me at the first time I gave which I had already told them that it wouldn't work for me anymore. It was more rude that Alana would not leave a voice mail at all (I got to know she phoned when looking at my missed call list).
Even though I did explain to them that I could not answer my cell phone due to nature of my work. They had expectation that I had to answer each phone call and blamed me for not receiving it and blamed me for not receiving emails (which they've never sent). At last, Robert Brown did send me an email telling me a whole set of 4 casters were sent to an address (I looked and realized it was my home address). I responded and clarified with them that my order was shipped to my office and this one should be,too. I requested Robert to forward my email to Alana to tell her how disappointed I was since they did not care. Robert emailed back and asked if I received the caster anyways. I responded : no. He then was stupid enough to send me a print screen from the web with info stating that the casters would arrive in 5 days (from the date he communicated with me). He did not mention about whether he would forward my email to his manager, Alana. I don't care anyways since I am exhausted at the end. Alana, Robert and the stupid staff at Office Depot Canada were driving me nuts when I gave them the business. If the item were for my personal use, I would have returned it right away. Anyways, I hope when you read this email, please do not consider ordering any item from Office Depot Canada. You can clarify what I am telling you here is true by calling Office Depot Canada at 1 888-912-8161 and ask for the manager's name. I ordered the item on Feb 2 , 2012 and last email with Robert Brown was on Feb 17. It took me almost 15 days for a missing caster and not receiving it. Goodluck for those that their order items were missing more important part.
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![Share](javascript:share_rating({"review_body":"Same as many posts I saw, I was extremely disappointed with the services from Office Depot Canada. I ordered a cabinet drawer online. The product came with one missing caster (out of 4). I phoned the same day to request for the missing one. The person answered my phone told me she would send an email to describe what was missing and someone would contact me within 24 hrs. It took 2 days for that person to phone and left me a voicemail to email him. His name was Robert Brown. He said he had sent me an email. Infact, I did not receive any email at all. It was stupid that Robert was asking me to give him more information of what was missing. I phoned back to customer service telling them how frustrated it was for me to keep calling and telling them the same story. They made it sound like it was my fault by double checking my email address and phone #. They also requested my personal cell # (their excuse: so they could connect with me)and I confirmed that the only # I had ever given to them was my cell #. A couple days later, nothing happened and I phoned the customer service again. They told me that they had sent me several emails but did not see my response. They said would send me an email to instruct me how to return the item since they did not have the missing part to replace and they did not the item that is as same as the one I ordered. Well, without asking me what I wanted to do about the item. They commanded me to return it. Since the item I ordered was for my work and I had to go through approvals for it, I told them it would be too much work for me to do so and I did not mind waiting for the missing part when they had it another time. Next day,someone named Alana phoned, left a v\/m to ask the same question: \u0022what was missing\u0022. I was quite fed up, I phoned and spoke to Canola, requested to speak to the manager how disappointed I was about all of the hassels I\u0027ve been through. Canola tried and let me know the manager, Alana, would call me within one hour. I phoned them about 1pm. and @ about 2:15pm, someone phoned and let me know had Alana phoned (she never did)and I missed her call (this person mentioned the missed call was about 12:45pm;how stupid, they blamed me for missing the call but gave a time that was even earlier than I put my request in)and requested me to give a specific time for Alana to phone back. I did and then realized that time wouldn\u0027t work. I phoned them back and gave another time. Alana ended up phoning me at the first time I gave which I had already told them that it wouldn\u0027t work for me anymore. It was more rude that Alana would not leave a voice mail at all (I got to know she phoned when looking at my missed call list).<br>Even though I did explain to them that I could not answer my cell phone due to nature of my work. They had expectation that I had to answer each phone call and blamed me for not receiving it and blamed me for not receiving emails (which they\u0027ve never sent). At last, Robert Brown did send me an email telling me a whole set of 4 casters were sent to an address (I looked and realized it was my home address). I responded and clarified with them that my order was shipped to my office and this one should be,too. I requested Robert to forward my email to Alana to tell her how disappointed I was since they did not care. Robert emailed back and asked if I received the caster anyways. I responded : no. He then was stupid enough to send me a print screen from the web with info stating that the casters would arrive in 5 days (from the date he communicated with me). He did not mention about whether he would forward my email to his manager, Alana. I don\u0027t care anyways since I am exhausted at the end. Alana, Robert and the stupid staff at Office Depot Canada were driving me nuts when I gave them the business. If the item were for my personal use, I would have returned it right away. Anyways, I hope when you read this email, please do not consider ordering any item from Office Depot Canada. You can clarify what I am telling you here is true by calling Office Depot Canada at 1 888-912-8161 and ask for the manager\u0027s name. I ordered the item on Feb 2 , 2012 and last email with Robert Brown was on Feb 17. It took me almost 15 days for a missing caster and not receiving it. Goodluck for those that their order items were missing more important part. <br>PROBLEM\u0027S NOT SOLVED!","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/review\/1268147#comment1268147","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"worstofficedepot","rating":"1"}, "single");){kind=link}