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All 1 Customer Review(s) | by wolfgang46

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Camera Addict
Rating 2/10
1/5
modified review posted Dec-12-2008

“These people are out and out crooks, and have no knowledge of the equipment they are selling. I ordered a Canon G10 advertised at $369, a great price. I got an email saying I had to call them to confirm. When I talked to the rep, I wanted to confirm that this was not gray market. He said it was, and that the US warranty product was $419. I had assumed that would be the case, and that price was still OK. He started offering various add ons, most of which I had no need for. I was interested in the filters, and he came up with a price of $30 for the filter ring adapter and $50 for the filters. Even though the site says no shipping charge, I was told there was a $20 handling fee. I asked about how the filter ring attached to the lens, and was assured that on the G10, the lens had a bayonet mount on it to handle the adapter, unlike the G9, where the adapter attaches magnetically. I have a G9 without filters and didn't know how the ring attaches, but couldn't believe it was magnetic. Nevertheless, I accepted the order as is, which should at this point have been $520. When it came, the invoice was for $540 (I'm rounding off the pennies). It listed a kit, not individual items, including the camera and a "long life battery upgrade". The battery is the standard one listed by Canon in the owner's manual. There was no filter ring. When I called, I was told I had bought a kit and I couldn't return the filters, but I could return all of it with a 15% restocking fee. They tried to offer me a 2 gig SD card, supposedly worth $80. Now I am a computer reseller, and I know what memory costs. I could buy the card they offered me for $10. After getting transferred to a supervisor, he offered to throw in a 3 year warranty, which is not worth much for a digital camera, since historically they have very few issues. I finally just said yes to that, and that they would ship the filter ring, since I would be out even more ($81) after taking the hit for sending it back. I would NEVER suggest to anyone that this place is worth the hassle to deal with. They are liars and con men. The accessories they sold for $120 were easily found for $50 elsewhere afterwards. ”


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