1/5

posted Jan-11-2006

Have placed large computer-related office supply orders at EBUYER twice, one year apart. (printer cartridges, flash memory).

I would conclude from my own experiences thus far, that dealing with EBUYER is a crap shoot - and your odds are 50/50 of having an efficient on-line shopping experience with no human assistance, vs. a problem with your order followed by a very bad customer service experience. Interestingly, ratings of EBUYER here reflect this same disparity.

For this reason, I would never recommend that folks shop here. One would have to provide too many CAVEATS wtih the recommendation! Certainly, you'd never do your Holiday Shopping here. Pity the soul trying to return a gift!

Yes, you can save money here. But you must measure risk of things going horribly wrong and not having any customer support from EBUYER vs. reward of HUGE savings when things go right.

NO RETURNS POLICY on many items. Check the policy on your item. At best, there's a 20% restocking fee. Often, simply NO RETURNS accepted. If product has defect out-of-box, you have to deal with manufacturer, or accept loss.

They charge your credit card prior to shipping and prior to knowing if there is actual stock.

The website is not current on stock information and in this way can be misleading. Delays of your shipment occur due to this problem too.

I was sent the wrong items and forced to take part in their cumbersome and painful returns process - just an awful experience for anyone.

Extra charges were made to my card without any communication to me (for shipping). And, that was for shipping items that weren't in stock, nor would ever be in stock.

Refused to credit my account when sent me wrong items and they knew they actually would never have the items I paid for in stock. I was forced to wait for them to re-stock the wrong item they sent me before I would receive a credit for EBUYER's mistake.

Extremely poor communication. No courtesy e-mails are ever sent. If you want to know what's going on you have to be very proactive. They do NOT notify you regarding out of stock problems or shipping delays.

You must follow difficult and cumbersome protocol on-line, and read/research many pages on information to self-service your EBUYER problems. "Customer service", when reached, refer you back to the website, where you must suffer through pages and pages of stuff to figure out how to resolve a problem.

Shipping charges are exhorbitant. They charge shipping per item. Lots of differnt items (even if light weight) = HUGE shipping charges.

Use EBUYER for single items with big savings, or for multiple units of single items, and only for items you are very familiar with, and know you will not need to return.

Good luck to you in your gambles with EBUYER. With some effort & persistence, you just might get lucky!

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