5/5

posted Jul-21-2010

We purchased memory cards from Beach Camera through Amazon.com. The cards that were shipped included the SanDisk adapter and not the card reader as advertised on the Amazon.com web page. We immediately notified Beach Camera of the discrepancy and were told to return the cards for a complete refund.

We located a micro SDHC card reader at Micro Center for only $4.99. Therefore, we elected to keep the products that were sent from Beach Camera. We truly appreciate the immediate response from Beach Camera, to our complaint and Beach Camera’s unquestioned offer to accept a return of the merchandise.

We have made several purchases from Beach Camera over the past five years. Those folks have always been responsive to questions regarding our orders, as well as requests for additional information and/or technical assistance. Beach Camera is a great organization, and it is always a pleasure to work with them in acquiring the products that we desire.

Beach Camera has our best wishes for continued success and unparalleled growth of their business. We are looking forward to many years of continued satisfaction in purchasing from them.

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5/5

posted Jul-19-2010

I ordered five Sandisk micro SDHC 8 GB Class 4 memory cards from the Flash Memory Store on June 30, 2010. The Flash Memory Store sent five Sandisk micro SDHC 8 GB Class 2 memory cards which I received on July 7, 2010. I immediately sent an electronic communication to the Flash Memory Store explaining that I had received Class 2 cards when I had ordered Class 4 cards.

Elena K. sent a response within one and a half hours authorizing the return of the cards at absolutely no expense to me, and authorized a full refund of the purchase price including shipping charges. She explained that the Class 4 cards were out of stock and the Class 2 cards were sent to insure that I would have the products within a reasonable period or time.

I returned the cards Friday morning via UPS using the return mailing label that the Flash Memory Store provided via electronic mail. My credit card posted a complete refund the following Monday afternoon. I find that remarkable customer service. This was my first purchase from the Flash Memory Store; however, it will not be the last.

I have read many of the negative reviews regarding this store. My experience with the Flash Memory Store resulted in complete satisfaction.

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