5/5

posted Sep-29-2006

My experience with OverdrivePC (OPC) has been fantastic. When I made the decision to purchase a new gaming PC I did as much research as possible before choosing OPC. The OPC experience from sales to receving the system has been exceptional.

The sales representative whome I dealt with was very helpful and assisted me in building the best possible system for the money I was willing to spend. I placed my order around the first week of August and was told it would take 5 or 6 weeks for delivery. I received the system in excactly 5 weeks.

The system was packaged extremely well and included documenation and isntallation discs for every piece of hardware. Set up was easy and hassle free. The OS is cleared of unecessary programs and bloatware that comes with your typical PC. OPC has it ready for gaming! A really nice touch I noticed is that a lot of commonly used programs/utilites are already installed on the system which saves some trouble from doing it yourself: winrar, adobe, itunes, spybot, and some others.

The build quality of this system is absolutely amazing. The case is beautiful and I assure you the wiring job is second to none. The innards are kept extremely cool and it is very very quiet. I can't say enough about the air cooling system and build quality.

Last but not least is performance. OPC claims to build blazing fast systems and they deliver. I am using a 24 inch LCD and am running F.E.A.R at 1600 X 1200 with everything on maximum and 4x AA and this system pulls it off without a hitch. Absolutley amazing.

The support is also second to none. I have called them a few times to ask a few questions about setting up a UPS back up and emailed them as well. They always respond to my emails quickly and they are very friendly and knowledgeable.

When you drop this kind of money you expect excellent service, support and performance. There is no doubt OPC delivers in every category.

Go to this thread at OPC for some pics I posted of the system:

http://www.overdrivepc.com/forum/showthread.php?t=10580&page=1&pp=15

If you are looking for a great gaming system, I highly recommend OPC.

This review was modified by williamsw2 on September 29 2006 01:35:49 PM

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5/5

posted Feb-10-2004

I have been in contact with a guy named Christian at Alienware regarding this issue. He ensured me that this matter was taken care of and that Alienware will be marekting and selling this policy correctly now. I actually called sales again to inquire about the upgarde policy at cost and was told that it's not at cost and that customers would receive a 10% discount on upgrades. Alienware had two choices: offer more of a discount or change the wording of the policy.

IMO, this puts the issue at rest. Kudos to Christian and the others at Alienware for taking care of this. I wasn't trying to cause trouble, just felt like the policy was misleading and wanted to call attention to it. I absolutely love my machine and the support I've received from this company has been outstanding.



I feel that it is necesary to update my experience with Alienware. My previous review stated that I am a very satisfied customer. I still am in terms of machine performance and reliablity.

The problem I do have is the fact that Alienware sells, markets, and advertises a policy of allowing existing Alienware customers to upgrade components (vid card, sound card etc..) at cost. 99.9% of consumers think cost means vendor cost and a discounted price. WRONG! I inquired about a new 9800 XT 256 vid card and was told the price for an existing customer is $520. When I asked customer service about the discounted price, I was told this included all discounts. Unbeleivable. I have posted in Alienware customer forums and have contacted customer service 3 times about this and have yet to receive any explanation. I even called Alienware Sales and asked about the upgrade policy and of course they say components are available at VENDOR cost and at a discounted price.

Fact is, this policy is not what it seems and is very false and deceptive advertising practices. Plan to pay more than retail price for components for alienware.

This review was modified by williamsw2 on February 27 2004 07:40:56 AM

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