1/5

posted Dec-03-2008

The true test of any transaction is "Would you buy from this seller again?"

In a word, no.

I ordered an electronic A/V switch on Nov 14th. A week later I still had not received any notification of the item having been shipped. I e-mailed Caiman.com to ask if they had any information about my order.

"Your order is being processed and it may take a few days. You will be notified via e-mail once it ships. We apologize for the inconvenience."

By what can only be described as a miracle, I was notified about 3 hours later that it had (finally) been shipped. Call me cynical, but I think the only reason it shipped that day was because I wrote and asked about it. Would it ever have been shipped if I HADN'T asked about it?

I probably would have forgiven them if they'd owned up to their mistake ("We misplaced your order. We'd like to make it up to you by refunding the cost of shipping", or the like), but no dice.

The order finally arrived today--almost three weeks after I placed the order.

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