1/5

posted Jan-12-2012

Mrs MegWhitman,
In 2009 we purchased a new desktop pc from your online sales. It arived DOA and we repeatedly requested a repairman to come and fix it while we made payments for 5 months we waited. So ,to stay on line we purchased a DELL and we finally quit making payments on the HP DOA computor.Finally got your attention You recalled the DOA desktop VIA FedEX and J Hannon "your employee" signed for it ,and that's the last we saw of it.. Since we were treated in such a mannor by HP, we told you to keep the PC as we no longer needed it ,Since we had to Purchase the DELL to do the job.Seems only fair that you would want to return our $360.we paid for a DOA HP that you recalled,but instead we were to be harassed night and day for the next 3 years by your company s collection department . Your actions have caused damage to my wifes credit records, and increased premiums charges on car insurance,house insurance ,and refusals on loan applications. Your companies actions have caused us mental anguish as well as health issues. Since your company refuses to be fair with its customers, I feel it has become necessary to write our customer experiance in syndicated articles on family websites for all to read and it will be backed up by proof as we have saved all emails,phone records , and tech conversations detailing that the way to fix a DOA PC is to clean the printer ink heads or reinstall the OP system...In short, Im looking to settle this one way or another,and I'm tired of the run around by your company. First, I want my wifes credit repaired by your company.Second , I want the $360. paid in on the DOA PC returned. Third some form of restitution for all the crap we've had to put up with and the harassment by your company,the choice is yours there what do you think would be fair. Then when this is all over , I never again want to hear from your company.
(12-17-2011)
(HP Home & Office Store)
Asset Recovery Solutions
FBCS Inc.
2200 Byberry RD.STE 120
Hatboro,PA 19040-3738
TO WHOM IT MAY CONCERN:
Your company failed to provide a usable ,working product ,and after numerous requests for repair ,and notices to your company,and finance dept., HP took posession Via FedEx call tag #427137811148461. No one seems to know where it is after J Hannon signed for it.I further request that you fully refund all monies I paid you in good faith on the DOA defective product ,and repair my credit report.
In further;
Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq., this letter serves notice that you CEASE & DESIST any further contact with me in regards to the billing of (7946970100271416).(0000668224)
I do not owe the debt in connection with that account. Let it be understood that any further contact from you regarding collection of this account will result in legal action against you ,your company,and or agencys or subsiderary.
Sincerely,
Sandy Duckworth
Since no one ever gets anything finished at your company ,I'll repost this letter on the internet untill youe CEO takes notice . I tried to get Mark Hurds attention, but we all know what he was interested in .

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