1/5
posted May-02-2013
I took my power washer to this place and while I was waiting the guy ahead of me asked the clerk what troubleshooting tools they use. The guy at the counter said their technicians are using pre-Columbus tools - and for whatever reason said their troubleshooting tools pre-dates vintage Christopher Columbus sexton gear. If I wouldn't have traveled 30 miles to get there, I would have left right then. But I didn't. After 20 minutes of waiting I told them I just installed a NEW water pump on the power washer, and that the power washer ran fine but the water pump didn't work. I said I brought it in because I just needed someone fix the old valves so the pump would work.
Fast forward 3 weeks. I got a message that the techncian found that the power washer ran fine but that I needed a new water pump and that it would cost more than $300.00 for the repair.....more than we paid for the entire power washer.
I had to pay more than $40 diagnostic fee to get it back. I am 66 years old and have bought Craftsman stuff all my life(riding mower, gas trimmer, blower, washer, dryer, etc. After this experience, I will throw away my SEARS card and never walk through their doors again. On top of everything else, when I picked up the power washer, they lost my nozzels for the power washer. When I asked the clerk what happened to them, she offered no explanation. AMAZING way to NOT serve the customer.
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![Share](javascript:share_rating({"review_body":"I took my power washer to this place and while I was waiting the guy ahead of me asked the clerk what troubleshooting tools they use. The guy at the counter said their technicians are using pre-Columbus tools - and for whatever reason said their troubleshooting tools pre-dates vintage Christopher Columbus sexton gear. If I wouldn't have traveled 30 miles to get there, I would have left right then. But I didn't. After 20 minutes of waiting I told them I just installed a NEW water pump on the power washer, and that the power washer ran fine but the water pump didn't work. I said I brought it in because I just needed someone fix the old valves so the pump would work. <br><br>Fast forward 3 weeks. I got a message that the techncian found that the power washer ran fine but that I needed a new water pump and that it would cost more than $300.00 for the repair.....more than we paid for the entire power washer. <br><br>I had to pay more than $40 diagnostic fee to get it back. I am 66 years old and have bought Craftsman stuff all my life(riding mower, gas trimmer, blower, washer, dryer, etc. After this experience, I will throw away my SEARS card and never walk through their doors again. On top of everything else, when I picked up the power washer, they lost my nozzels for the power washer. When I asked the clerk what happened to them, she offered no explanation. AMAZING way to NOT serve the customer.","link":"http:\/\/www.resellerratings.com\/store\/Sears\/review\/2744215#comment2744215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sears.jpg","store_name":"Sears.com","username":"wheatland","rating":"1"}, "single");){kind=link}