1/5

posted Nov-18-2003

Purchased their top of the line 8890 ($3,900) through PCTorque (a very good company to deal with). Nothing but problems, though with Sager Support. Replaced the RAM now three times and motherboard twice. Sager will not pay for shipping to their service center and I am out an additional $125 to UPS. Tech Support personnel cannot comunicate above 2nd grade English. Extremely poor communication skills. No apologies or offers to reimburse or "make goods".

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1/5

posted Nov-18-2003

I purchsed a Presario 8000T, custom desktop, for approx. $2000. Right out of the box, it would not boot up. Spent approx. 5 hours with Tech Support before they decided it should come back for repair. Promised 9 day turnaround. Day 11 and they have apparently lost my computer. E-mailed a tracking number with FedEx that does not exist. Tech Support does not know where it is. "Thinks" it may be at another warehouse sitting. Apologizes and tells me to wait another week to see if it turns up.

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