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All 2 Customer Review(s) | by wclamb

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Newegg.com (USA
Rating 10/10
5/5
modified review posted Nov-05-2014

“I phone-called and spoke with a Newegg associate (April Madrid) today because I need to return a defective item purchased days ago and my online request for a RMA yesterday received no response. Once I was connected with customer service after a reasonable wait, this lady was most pleasant and helpful, listening to my description of the problem and agreeing with my concern. She agreed to intervene with the supplier on my behalf, and started the "return for replacement" process. Now I will wait to be contacted by the supplier so that I can return the defective item for a working replacement. I am hopeful that the replacement works better than the original did, although I will remain skeptical until I have a working model. I had read many customer reviews online prior to placing my order and was aware that some of these items do not work as described. I took a chance and ordered anyway, only to find that the item I received is apparently one of the substandard products from this manufacturer. Time will tell if I get a reliable, working model of this external floppy disk-to-USB drive. Although I am checking the box below "Did Newegg.com (USA) ask you to write this review?" (I was asked to provide a rating), I was not prompted to write anything specific, and my praise for April and her stellar attitude are purely my own opinion.”


UBid
Rating 10/10
5/5
modified review posted Jul-27-2012

“As expected. This was not my first purchase from Redtag.com, and likely won't be my last. I have not used the item yet, as it just came yesterday. I've read the instructions and will install over the weekend.”


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Reviewer Stats

Total Reviews 2
Helpful Reviews
Forum Posts 0
Homepage
Member Since 27-Jul-12
Last visit First visit!

wclamb's Favorite Stores

  Newegg.com (USA) Rating 10/10
  UBid Rating 10/10

wclamb's All Stores Reviewed

  Newegg.com (USA) Rating 10/10
  UBid Rating 10/10

wclamb's Least Liked Stores

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