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59,620 stores1,804,075 reviews Over 250,000 shoppers online now
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 Member Since | 3-May-12 |
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posted May-03-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I had a terrible experience with Vann\u0027s and will recommend to my friends and colleagues to not use them.<br><br>The only reason I chose Vann\u0027s was because it said I would receive my order on 24 April, when i was ordering it on 19 April. I have only received delivery of the order on 3 May. When I asked customer service what was going on, they just resent me a tracking number.<br><br>Terrible customer service.","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/review\/1509287#comment1509287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"wbroughton","rating":"1"}, "single");){kind=link}
“Mr. Broughton,
I'm so sorry for the trouble you had with your order. In looking through the notes on your account it seems that our fraud protection system alerted us to discrepancies in your order, after verifying your information we began the process of shipping your Samsung 55". I apologize for the delay in getting your product to you. If there is anything I can do for you to better this experience, please let me know.
Kayleigh Blair
Customer Service Manager
vanns.com
kayleigh.blair@vanns.net”