5/5

posted Sep-17-2008

I placed an order with Tower Hobbies for over $150 worth of materials for a special, time-sensitive project. Shopping on the website was a bit overwhelming as they offer so many products it can sometimes be daunting to find what you’re looking for. They had a good selection and I found everything I needed. They also offered some discounts if you bought items in bulk which was a nice plus.

Less than 24 hours after the order was placed, they sent me an email asking for confirmation as the address I was shipping to was different than the address on my credit card. The next day they sent me an email saying my order had shipped, and provided a link to the UPS tracking webpage (on a side note, I much prefer it when companies link directly, instead of requiring me to enter the tracking code).

The order arrived the day BEFORE their estimated arrival; a nice bonus.

Upon opening the order I noticed they had accidentally given me the wrong item even though the correct item was indicated on the packing list. Conveniently, the number for Order Assistance was printed right on the packing list. I called the number and it was answered by a person on the 2nd ring. No silly computer to thank me for calling and ask which of the 7 cryptic departments I wanted to speak too.

The representative was very nice, and quickly found my order in the system. We identified the wrong item in my shipment and the item I was supposed to have received. After a moment on hold, she notified me that a replacement box with the proper item would be shipped out the next day -- Very simple and easy and without hassle.

I have to say, this was one of the most efficient and customer friendly dealings with mail order or internet companies that I’ve experienced --Defiantly an A+.

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5/5

posted Sep-15-2008

I ordered from Nscalesupply for two reasons: (1) they sold individual code 70 rails instead of requiring them to be sold in a bulk pack of 50. And (2) because their shipping wasn't outrageous like other online stores.

Their ordering process was a bit different. The website is setup as if its part electronic catalog, and part electronic order form. It reminds me more of filling out an electronic version of what you'd get from a mail order catalog than it does a true online store. Having said that, it was easy enough to figure out and navigate and place the order.

A plus is that they let me pay with PayPal. I've come to prefer this method as it limits the amount of people that my credit card info has to be disclosed to.

After completely placing the order it told me an error *might* had occurred and I should call to confirm my order. I've never seen a computer which thinks something *might* have happened, but OK. A few minutes later I got an email from Paypal, so I assumed all was well.

*REVISED* I didn't initially receive an email confirmation for my order. After placing a review here on ResellerRatings, the owner contacted me to make sure that the ordering process had taken place. It turns out Gmail had considered the order confirmations as Spam and moved them into a different folder.

The order arrived a week or so later, well packed with a packing list. All items ordered were present and accounted for.

Overall their online component could use some real polish, but their quick processing and accurate delivery is the important thing right?

This review was modified by wastingtape on September 29 2008 10:37:06 AM

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5/5

posted Sep-12-2008

Easy to use website and very low prices. In fact, for dremel items this might be one of the first places I looked. I purchased some other hand tool, non-dremel items from them as well which were rather low cost but decent quality (for hobby use).

The ordering process was good. They emailed me my confirmation, allowed me to use PayPal to pay, and then sent me a shipment notification. I received the items in a very timely manner.

Would recommend.

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4/5

posted Sep-12-2008

An ok experience. The site is a little clunky and it takes a bit to figure out how to effectively use it. I have a feeling they want you to buy the catalog to shop from instead.

The prices are average. They're about the same as everyone else, so nothing special here.

What sets Walthers apart is it's very large selection. I'll try here for harder-to-find stuff if I need. They also carry an extensive line of European products which are sometimes hard to get in the US.

After my order was placed I received an order confirmation email (though it was a bit confusing on if my items were back ordered or not). My order showed up a week and a half later. They didn't send a 'your item has shipped' email though.

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5/5

posted Sep-08-2008

Very good experience. Organized website, reasonable prices, and prompt shipment. In fact, the ordered was processed and shipped the next day I believe. Items were well packed and they included a catalog of all their products. I would defiantly recommend or order from again.

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5/5

posted Aug-25-2008

Good service. They processed and shipped the order pretty quick. Shipping wasn't overpriced. Items came well packed. The website description was also fairly accurate.

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5/5

posted Aug-05-2008

I ordered a handful of miscellaneous model railroad supplies from them.

The selection on the site was larger than average. The site could be a little better organized, but overall it was easy enough to use.

The order took a few days to ship, but when it did it was sent USPS Priority. I got a confirmation/invoice email when it shipped with the tracking number the same day.

The items came in a USPS Priority box and the stuffing was crumple newspaper.

Overall a positive experience.

This review was modified by wastingtape on August 05 2008 11:43:38 PM

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