1/5

posted Mar-06-2004
Primarily dissatisfied. it was over a year ago when i ordered, so hopefully things improved. I bought a Giga-byte 7vaxp, supposedly an "ATI RADEO 9000 64 MB DDR W/ TV OUT" (taken directly from the invoice) along with a AMD CPU. well, the products were shipped 5 days after i ordered them but i finally did receive them. first, the Card was not as advertised, it was a power color radeon 9000. according to the website, i could have bought the power color card for less than i paid for the "ATI" card. i hassled with tech support and they refunded my money, as well as the shipping charges for me to send it back to them. that was nice i thought...then about 35 days after i ordered the motherboad, it started having problems. Bios ROM checksum error, the CPU temp would not read, the CD-ROM would sometimes not be recognized. i called Xtreme Gear and since it was past 30 days, they couldnt help me. i attempted to contact Giga-byte, but nothing they could tell me would be cheap. this has been my only poor experience buying on the web. I have bought enough parts to build 7 or 8 PC's and i guess only 1 bad experience is ok. when items ship very late, and the item shipped is the wrong part, that really bothers me. i used to work in a shipping warehouse and to ship the wrong part was very difficult to do. the only time we shipped the wrong part was when the customer ordered the wrong part. but they even used the same picture from ATI's website to advertise the video card. that is not a good thing to do. i would not order from them again. i would go for a place that has free shipping like ZipZoomFly or Newegg.