5/5

posted Dec-25-2011

Abt is easily the best and most reliable place to buy electronics and appliances. I bought a computer there in early 2010 but in August of 2011, it unfortunately (and at no fault of Abt's) had a major issue with the mother board that couldn't be fixed. I spoke with Alan M. in their computer/Sony department and he said "Let me see what I can do." I then received easily the best customer service ever. Alan contacted Sony and they replaced my computer at no charge, even though it was out of warranty. The level of service you receive there is a rarity in this day and age, but you can tell that the employees and the Abt family still care about each and every customer. As they alwasy say, they appreciate my business and that's why they will always have it!

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Dec-25-2011

I ordered a Kindle Fire for my wife for Christmas on the 20th of December with 2 day shipping. It's still not here. When I contacted Amazon about this on the 23rd they said too bad - it's coming on the 28th which is obviously more than two days. Then they want me to spend $80 to join Amazon Prime so I can get "free" two day shipping. Well Jeff Bezos - your two day shipping takes 8 days so no thanks. I don't need that rip off. If you can't trust them for smaller items, how can you trust them for larger items like tv's and appliances? I'm going to stick with someone like Abt.com. They have an actual store and real people to talk to.

comment on review | report?

Is this review?… Helpful (2) Cool Share