posted Oct-29-2003

I am at this point satisfied with my dealings and will update this post as more information becomes available, my reason for posting is to share information with others. I purchased 2 monitors from Merkor on my brothers recommendation he has also purchased 2 for his business. At this time 3 of the 4 are working great, but GMD20E21SGI is flickering for the first hour or more after I turn it on. The picture goes from normal to a darker (not blacked out) and back again. It does go away after it has been on for a long time but it is getting worse as far as amount of times per minuet and the length of time before it stops.
I am on the understanding that it came with a 6 month warranty but that is not reflected on my receipt. I would have liked to seen that in writing of course I didn’t notice till I had an issue.
I have e-mailed Merkor and not gotten a response yet but it has only been 24 hours, so today I called as soon as I was able to verify that no response was e-mailed to me. My name and number was taken and I am looking forward to a call tomorrow.
I do want to go on the record that the monitors were both in good shape upon arrival, packed very well, and sent out faster that I expected.
I will update as more info becomes available.
Walt K.
Update 10/30
I received an RMA today and will be sending out tomorrow.
Update 10/31
The bad one is on the way out
update 10/4
No word yet

This review was modified by walt6565 on November 05 2003 06:05:16 PM

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