5/5

posted Nov-24-2010

I chose to shop at Saks Fifth online store because they had a sale on a messenger bag that I've wanted. I did have problem with their shopping cart as it didn't accept my Gmail email account. I called their customer service and she was more than willing to assist me to take my order over the phone. However, the total price was slightly different than the shopping cart online.

I discovered that the sales tax applied on the phone order was at 10.975% instead of 9.750% it should have applied for the county of my residence. The customer service's POS cannot adjust the sales tax accordingly, however for my troubles of ordering, she waived the shipping and handling fees. I ended up paying even less than I anticipated had the sales went through online.

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5/5

posted Nov-24-2010

This was my first time purchasing designer shoes online. Neiman Marcus site has 24 hours customer service chatline and they are also available via phone calls. On my order, the size of the shoes was a little bit too big. Neiman Marcus will except exchange or cancellation with no shipping fees.

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1/5

posted Jun-20-2010

The site has plenty of selections for iPad accessories. However their shipping method is less to be desired. It's using US Postal Service via their UPS account. So shipping will take about 7 days or longer depending how far your shipping address from City of Industry, CA.

In my case, my shipping address is less than 13 miles away and it took 7 days whereas if they just shipped via USPS directly, I would be getting my items less than 3 days.

For them it took 3 days from the day the items left their distribution into UPS facility and it took another 2 days before it left UPS facility to US Postal.

If you wanted your items in a hurry like Christmas time, I suggest shop to another web sites for faster delivery.

Just like previous reviewers, my emails to track my shipping never did get any responses. I also tried to via Google Checkout and to no prevails.

This review was modified by vootwerk on June 20 2010 03:08:49 PM

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1/5

posted Sep-13-2007

One of my items that I ordered directly through Koolance was missing parts. This is not the first time that Koolance warehouse shipped incorrect or missing part. They did this to my other order as well through one of their vendors. Forget about using email, contact links, or online RMA form. They DON'T reply email or any sort of digital communications. The best way to get to them is to use your own long distance phone call to them.

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4/5

posted Sep-13-2007

Ordered several items for Koolance water cooling kit. 1 of the item was totally wrong item. I ordered CPU-305 which retailed at $49.99 instead I received CPU-300 which retailed at $40.99. I called the customer service number and only able to get voice mails.

Rectified the issue by confirming with the manufacture that the CPU-305 and CPU-300 looked the same with the only difference the bottom of the CPU-300 is flat. Both the manufacture and PCpowerzone should change the product description.

This review was modified by vootwerk on September 14 2007 10:02:40 AM

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1/5

posted Jul-24-2007

I ordered online Samsung CLP-600 N Color Printer. During the order it was such a great bargain that the printer cost $200 below the average price. In addition, the detail page show that the printer is available for shipping within 48 hours.

Today is exactly 30 days and I still have not received it. Unfortunately, I used Google checkout for this order and I have to call them to get a status which was back ordered. If the item was in back order why allowed me to go through the transaction? Communication with CompUSA via email is practically non existence whether through their website or direct email.

Your order is in progress.
# Jul 17
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "Did the Samsung finished manufacture the printer so you could send it to me?"
# Jul 11
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "I am still have not received my printer and I don't receive any type of communication from you. Could you please advise?"
# Jul 6
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "Could you please give me the tracking number for this order? The last email I received stated that you sent out my order. To date I still have not received it."
# Jun 28
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "I am still have not heard anything regarding the status of my order. Please advise."
# Jun 26
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "Could you please give me the status of my order?"
# Jun 24
Order received - CompUSA received your order.
# Jun 24
Order placed - Your order was placed with CompUSA. A confirmation email was sent to you by Google


It's NO WONDER that they are closing down most of the stores here in California. With this type of customer services, they won't be around for long either.

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1/5

posted Jul-23-2007

Ordered USB 2.0 Flash drive and received the wrong product. Sent email 2 times, left offline chat support and called customer service but still didn't resolve on how to go about exchanging the wrong item. Customer service promised will email RMA number and detail, but still has not received anything from them. This site does not have great communication at all with online customer. They are obviously missing the point being ONLINE retailers...

Update: Called again and once again they promised to fax over return label to ship back the wrong order. I wasted all morning waiting for their fax. Another day waiting for their lousy service to exchange their product.

This review was modified by vootwerk on July 24 2007 12:25:54 PM

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1/5

posted May-09-2007

Site claimed they do many Hollywood projects and I think they should not do online business at all. Very slow to ship my order and customer service is like none existence. Very slow to respond to email inquiry regarding order status or not replying at all. They are also very expensive. The only reason I have to stick to purchase from this site is because they are the only online retailer that has Green Carbon Fiber Vinyl. If I have other choice, I would have canceled my order and move on to other sites.

This review was modified by vootwerk on May 09 2007 08:27:33 PM

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4/5

posted May-08-2007

I needed Step Stretch to warm up for my sporting activities. Lower price than the competitors. The only thing I wish from them is to stop sending me Newsletter or their ads to my email though I requested within the shopping cart that I do not wish to receive any.

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4/5

posted May-08-2007

Though the site itself is rather unattractive, but who cares if you could find the products that you need, right? Low pricing for my MOD needs that was no longer in production. Fast shipping and reasonable pricing. Like I said, I wish they would re-vamp their site...

This review was modified by vootwerk on May 11 2007 01:23:15 PM

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