1/5

posted Nov-29-2003

OMG I must say this is one of the worst experiences I have had in a long time. After working my way through the myriad of crap they added on I was finally able to place the order. I received my email that the order was placed and all was fine. 3 days later I receive a Phone call when I was in class. Seems the processor was not in stock (Funny huh!?). They tried to sell me an upgrade right then and there. I almost went for that until the idiot on the other side said "Also the MB you purchased was an OEM, and I have one here that is much better then the one you purchased" And launched into a sales pitch about it. 15 minutes later, afte I had ripped both him and his manager a new one I canceled my order. it took another 3 days for them to cancel the order and release the payment on my CC. I will NEVER purchase from them again.

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3/5

posted Feb-18-2003

I ordered 100 of the Lead Data DVD-R discs, I specifically order them from All Media because they were listed as being 2x with Pioneer A04/104 with a specific firmware, and Allmedia had a decent RR. I upgraded my Pioneer A04 to that firmware, and tried to burn them at 2x. No go. I have since then tried every other firmware available for the burner, all with no luck. They still only burn at 1x. I called tech support who told me that only "certain" customers have told us that these dvd-r's can burn at that speed. I asked them to update the site to indicate this. Not sure if they will or not. I was also charged for ground frieght when I made sure to choose the "free" ground frieght option. One call was enough I am not going to bother to try and get my money for the freight back. I don't believe I will do business with them again.

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5/5

posted Nov-26-2002

Despite a bad rep here I ordered a Magic 3 chip from them. I received an email immediatly confirming my order, as well as one that indicated my package had shipped. I was able to track it all the way to my house without issue. I found out that a couple of days after my order had been placed they dropped the price of the chip by 20$, I called em up and they said thewy would credit my account for that amount. Great service, great site, great info!

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5/5

posted Nov-25-2002

After some initial problems with the company, the Customer service dept really started to shine. I orginally had a lot of misgivings about ever dealing with this company again.
It all started with the order, the cpu they sent me never worked, the ram (corsair pc3500) wouldn't post at the spec'ed speeds. I RMA'd the items and shipped them back. I asked the CSR for next day air as that is what I originally paid for. She agreed and approved it for that;however, the rma people sent it 3rd day air, to the wrong person, in a completely different state. They once again shipped the package out to me on Monday, next day as was orginally agreed on, it was sent out, and lo and behold it disappeared, noone knows where the package went to. The package did arrive on the Wednesday late late in the evening. This is not Nutrend's fault, as Fedex can't seem to get thier act together to ship a simple package.
What made this company shine however, was the CSR, I will simply call her "M" here for posterities sake. I had mentioned that I would be posting on resellerratings regarding my experiece with the company. She already knew what resellerratings was, and apparently was reading my posts. I had updated the post with information about the shipping issues I was having with Fedex. I was on the way to the store when I recieved a phone call from her indicating that she had read my post, saw the issue's and contacted fedex for me. She updated me with all the information that she had obtained and told me she would call me back regarding this issue! OMG, I had never heard of something like this, and if this is how they run, they will always get my business. Not only did she call me once, she called twice. The first time on tuesday, the second on Wednesday to once again update with information regarding the delivery. This simple act of assisting me has made me a customer for life. I would definitely order from this company again, and am entirely happy with their service.

This review was modified by visad on November 27 2002 05:35:17 PM

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