1/5

posted Dec-14-2005

I have had extremely bad customer service with columbiahouse. For the longest time, i could never log into this website, and when i tried to send emails to the customerservice, i get a notice saying that my membership has been cancelled,without my knowledge for sending back the director's selection DVD's? First of all, I never asked for these to be sent to me,so returning them was a natural choice.Next, when i logged into the website as recently as less than a week ago, there was no mention of the membership being cancelled. Infact, there was a note about how i needed to buy 4 more DVD's at regular price? So, when I went ahead and purchased it. Wile they have my email on file, would it not call got basic courtesy to atleast send me an email before cancelling my membership? Moreover, online, they still have my credit card on file. This does not make me feel very secure. I certainly hope that there is some justice for all the inconvenince caused.

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