1/5

posted Jan-26-2012

This is by far the worst company ever. I got this computer for a present last feb and am now having problem with the windows installer and downloading .msi files. I called microsoft and they told me that the windows was purchased from emachines and I have to talk to them.
So I called emachines and they told me that I would have to pay either a one time fee of 99.99 or a fee of 149 for a year of support I just choose the 99 for a 72 hour tech support that was yesterday.
I talked to a tech and the first thing they did was blame it on a corrupt file or link. We tried several different programs that were .msi format, one download out of 4 so he said that the others were bad. Really? Java is corrupt, Microsoft is corrupt??
So he proceeds and after the call I try downloading the program on another emachines computer I have had for about three years. Low and behold it downloads...those corrupt files...download no problem.
I called them this morning and they want me to pay them again. AGAIN? I happily reminded them that I have 72 hours with this one time payment I already paid they put me on hold and never came back I called again b*tching to the next person that answered and you know what her solution was??
System restory and recover. Really? I paid you 100 dollars for you to tell me something that I already know how to do. I asked them why I am doing this and not REPAIRING the problem to me restore is like a covering up it can happen again. They promptly told me that it happens ever blue moon and that a program change some files or corrupted them on my hardware.
See the change here, first download files are corrupted now my hardware is corrupted! (BS. plain and simple, BS in all it's glory. ) I told them then that if I restore without knowing what programs did it in the first place what makes you think it will not happen again...their reply: Because it happens every blue moon.
Last convo before I decided I was fed up:
Hi, my name is Govindan Sharanji. How may I help you?
vicki: yes called before for installing issue. Now I have to do a
restore.
vicki: I paid for support
Govindan Sharanji: I do understand your concern. I will do my best to help you
resolve this issue.
vicki: I can stop payment because I have not received support.
vicki: yes because everyone else has not
Govindan Sharanji: Could you please provide me the serial number of your
computer?
vicki: and this is very concerning
vicki: I have a pin number
vicki: (pin number)
vicki: I already talked to 3 people.
Govindan Sharanji: Okay.
Govindan Sharanji: Could you please elaborate the issue with your computer so
that I can provide you with the correct resolution?
vicki: If I was going to restore my computer I shouldn't have paid for
the tech support
vicki: I can not install .msi files
vicki: And you want guys want me to pay again after I already paid.
Govindan Sharanji: I do understand your concern, please do not worry I am here
to help you.
vicki: that is my problem. One guy downloads a program and it works and
says that all other .msi are corrupt and this is a lie.
vicki: JAva updates, Microsoft updates will not install because there are
.msi also
vicki: It is something wrong with the computer, because I have another
emachines E627 and everything by .msi downloads fine.
Govindan Sharanji: Let me see what best I can do to resolve this issue for you.
Govindan Sharanji: Before we proceed could you please provide me the serial
number of your computer?
vicki: okay hold on
Govindan Sharanji: Sure.
vicki: okay.
vicki: (serial)
Govindan Sharanji: Thank you for providing the serial number.
Govindan Sharanji: I understand that you are experiencing an issue with .msi
error.
Govindan Sharanji: May I know whether you made any software or hardware changes
on your computer before the issue started?
vicki: its a headache that it ca not be fixed by you guys
vicki: I wouldn't be able to tell you. I mean I have downloaded programs
if that what you are talking about, but I have had this computer since feb of
last year so.
Govindan Sharanji: Since when are you experiencing this issue?
vicki: This problem started recently, I haven't downloaded anything
recently
Govindan Sharanji: Vicki, this is not an hardware issue.
Govindan Sharanji: This error message may occur due to error in system files and
registery.
vicki: okay.
Govindan Sharanji: I suggest you perform a complete system recovery to factory
settings from the Recovery Partition of your computer in order to fix this
issue.
vicki: ok so I paid for nothing then
Govindan Sharanji: Your computer is shipped with a recovery partition which has
all the necessary information to reinstall the operating system and reset it to
factory settings. It would reinstall the drivers and application automatically.
vicki: so I should get my money back then.
vicki: because I could have figured this out myself
Govindan Sharanji: You may first try the system recovery steps.
Govindan Sharanji: The recovery partition can be accessed before Windows loads;
however you are required to use a function key combination.
Govindan Sharanji: During the process, all data stored on your computer will be
overwritten. This means all your files, such as email and photos, will be
erased. Therefore, we recommend you backup your personal data before starting
the recovery process.
Govindan Sharanji: Vicki, have you logged into windows?
vicki: yeah I know how recovery works
vicki: I have done it before, but just because I'm recovering my windows
doesn't mean the problem is fixed it could happen again
vicki: the problem is covered up its not fixed.
vicki: I have another emachines that never gave me this problem.
Govindan Sharanji: This may happen when the system files are corrupt or modified
by any other program that was installed.
vicki: and I will never know which program or file was corrupt.
vicki: So if this happens again I have to do another restore?
vicki: that does not make any sense to do a recovery and never know the
problem cause.
Govindan Sharanji: System recovery will restore the files.
Govindan Sharanji: This doesn't happen always.
vicki: So how will I know what to not put on my computer?
Govindan Sharanji: This may happen due to automatic updates that are performed
in your computer.
Govindan Sharanji: System recovery will automatically restore the files we do
not need to select each and every file.
Govindan Sharanji: To start your system restore follow the below steps:

1.Click on the Start menu and click All Programs.
2.In the program list click the Gateway folder, then click the Gateway eRecovery
Management icon.
3.Windows User Account Control may ask for your permission to run this program,
click Yes.
4.From the Gateway eRecovery Management window on the left click Restore, then
click Completely Restore System to Factory Defaults.
5.On the Confirmation screen, select Yes and click Start
6.Finally click OK to confirm restoration and then your computer will restart.
7.After the computer restarts click Next if you agree to the notice on your
screen.
Note: The notice is informing you that all your data will be erased. If you have
not backed up your data click Cancel now.
8.Next you get a final confimation screen. Click Next, then click OK to start
the recovery process.
9.The recovery may take a while to finish. You will get a confirmation screen
when it is finished.
10.Click OK to restart your computer.
(I disconnected at this point)
WOW, 100.00 for that, its ridiculous and this company's tech support is a joke. I am in the middle of a dispute with my credit card company as we speak. PLEASE PLEASE never get a emachines computer YOU WILL REGRET IT! Unless you like getting raped...

comment on review | report?

Is this review?… Helpful Cool Share