1/5

posted Dec-30-2012

I bought a Sony Vaio S series, and I had nothing but disappointments on the product and Sony Store support. First, I received the Product with two defects; broken camera and headphone jack. I called Sony support, described the issue. They created a case and provided a reference number. One week went by, and I did not hear from anyone. I called them for a follow up, and there were no action on the case at all. They used an excuse that I was asked to provide my receipted of the product to them before they can send a technician. In fact, no one ever asked me to provide a receipt, and no fax or email address was provided by Sony support. (by the way, their support is somewhere in India, and they are absolutely useless). I am still waiting for a call from a Sony technician. Do yourself a favor, do not buy anything from SonyStore.com.

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