3/5
posted Jan-29-2011
ONLY BUY FROM THEM IF YOU ABSOLUTELY NEED TO!
I desperately wanted to get a new phone to replace my broken one but the phone that I wanted wasn't available at all reputable British retailers- online and in store (they had all sold out/discontinued), so I bought the phone from YesAsia.com and calculated that buying the phone from here would be cheaper anyway.
But there were quite a few problems from this company. First of all, their customer support line covers awkward hours e.g. from midnight - 8am Monday - Fridays so it was hard to get a hold of someone when I needed some queries/question answered. Despite that, when I did get a hold of customer services, they were very helpful and had answered all my questions/queries.
My order was also delayed as the company didn't believe that I was the rightful card-holder which then involved me sending a lot data just to prove them that I was the rightful card-holder (which thankfully I had a good quality digital camera otherwise I would've never have received my parcel
The shipping costs were just ridiculous! The website had stated that products over a certain amount of money could be eligible for for free shipping which the phone was eligible for in terms of cost but when I looked in the terms and conditions, mobile phones were the only products that were excluded from this term which annoyed me and the product was only eligible for "Express delivery only" (not even standard delivery) so I couldn't even choose my shipping preferences. I had none! The forced shipping cost was very pricey indeed!
The seller also offers to reimburse you for VAT charges on any product if you live in the UK or Germany except for high value goods such as mobile phones...then what's the point in that? Not a good benefit at all!
Plus today (being a first time online buyer for products from abroad), I received an invoice from the delivery company of the parcel to pay the VAT and Administration charges that I thought was included in the price which has cost me more than I thought for this phone altogether. And what's more...Amazon have now received more of the phone that I wanted in stock along with a 3 year optional guarantee that would have been so much cheaper had I waited just 1 month longer (but wanted to get the phone in time for xmas to beat the VAT increase- how ironic. I had also thought that the phone would never come back in stock to Amazon and therefore resorted to this website as a last resort)as that deal is cheaper than the phone that I got plus the 1-year dodgy termed guarantee from this supplier.
At least the product came safely and is working and is in blue (which is a colour that's hard to find in this phone and is usually found in red I guess that's the only upside)even though I wouldn't say that the phone is what I expected completely and is worth what I paid overall.
In conclusion, do not buy from this seller unless you really have to!
This review was modified by
veena777 on January 29 2011 02:38:51 AM
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![Share](javascript:share_rating({"review_body":"ONLY BUY FROM THEM IF YOU ABSOLUTELY NEED TO!<br><br>I desperately wanted to get a new phone to replace my broken one but the phone that I wanted wasn\u0027t available at all reputable British retailers- online and in store (they had all sold out\/discontinued), so I bought the phone from YesAsia.com and calculated that buying the phone from here would be cheaper anyway.<br>But there were quite a few problems from this company. First of all, their customer support line covers awkward hours e.g. from midnight - 8am Monday - Fridays so it was hard to get a hold of someone when I needed some queries\/question answered. Despite that, when I did get a hold of customer services, they were very helpful and had answered all my questions\/queries.<br><br>My order was also delayed as the company didn\u0027t believe that I was the rightful card-holder which then involved me sending a lot data just to prove them that I was the rightful card-holder (which thankfully I had a good quality digital camera otherwise I would\u0027ve never have received my parcel<br><br>The shipping costs were just ridiculous! The website had stated that products over a certain amount of money could be eligible for for free shipping which the phone was eligible for in terms of cost but when I looked in the terms and conditions, mobile phones were the only products that were excluded from this term which annoyed me and the product was only eligible for \u0022Express delivery only\u0022 (not even standard delivery) so I couldn\u0027t even choose my shipping preferences. I had none! The forced shipping cost was very pricey indeed! <br><br>The seller also offers to reimburse you for VAT charges on any product if you live in the UK or Germany except for high value goods such as mobile phones...then what\u0027s the point in that? Not a good benefit at all!<br><br><br>Plus today (being a first time online buyer for products from abroad), I received an invoice from the delivery company of the parcel to pay the VAT and Administration charges that I thought was included in the price which has cost me more than I thought for this phone altogether. And what\u0027s more...Amazon have now received more of the phone that I wanted in stock along with a 3 year optional guarantee that would have been so much cheaper had I waited just 1 month longer (but wanted to get the phone in time for xmas to beat the VAT increase- how ironic. I had also thought that the phone would never come back in stock to Amazon and therefore resorted to this website as a last resort)as that deal is cheaper than the phone that I got plus the 1-year dodgy termed guarantee from this supplier.<br><br>At least the product came safely and is working and is in blue (which is a colour that\u0027s hard to find in this phone and is usually found in red I guess that\u0027s the only upside)even though I wouldn\u0027t say that the phone is what I expected completely and is worth what I paid overall.<br><br><br>In conclusion, do not buy from this seller unless you really have to! ","link":"http:\/\/www.resellerratings.com\/store\/YesAsia\/comment\/691606#comment691606","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/YesAsia.jpg","store_name":"YesAsia","username":"veena777","rating":"3"}, "single");){kind=link}