5/5
posted Dec-30-2011
I placed an order with Maingear on 12/15/11 choosing their "Quick Ship" option. My home computer died, and I needed one fast. Their website promised I would have it no more than 48-72 hours later. I called them on 12/27/11 to inquire about an update to my order (now a week and a half after I should have received my machine), since my credit card had been charged and I had received little to no updated order information. The rep I spoke to was very kind, but told me they were behind and promised my order would be shipped by the end of the week (12/29/11). I also received another communication saying it would be shipped no later than 12/30/11. Well, it is now 12/30, the day before I am supposed to get my machine (two and a half weeks later than originally promised) and I just received another email saying it won't make the promised shipping date again, and I should expect delivery no earlier than 1/3/12. I have no idea if this computer is worth the wait or not, but if this is how their customer service handles my order, I can't imagine what it will be like when the machine has a problem.
***UPDATE***
After speaking with another very friendly Maingear associate the same day as my above posting, they reviewed my order and addressed the problems I have had. They did what they could to "make it up to me", and I am happy to report that they have convinced me to do business with them again.
So here I sit, one day later with my new rig in hand and it's great! No issues getting it up and running and I am impressed with the performance so far. On a slightly geeky side note, I opened the machine up to take a look at the contents. Having built my own machine many times, I am impressed with how clean and tidy the machine guts are. Geeky and OCD I know, but I'm sure there are others like me out there, and you might like to know.
Anyway, to summarize, love the new machine so far and am very impressed with how Maingear responded and got it to me so quickly. I have updated my star ratings accordingly.
36,421 stores
1,204,395 reviews
5618 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Homepage
Last visit
![Share](javascript:share_rating({"review_body":"I placed an order with Maingear on 12\/15\/11 choosing their \u0022Quick Ship\u0022 option. My home computer died, and I needed one fast. Their website promised I would have it no more than 48-72 hours later. I called them on 12\/27\/11 to inquire about an update to my order (now a week and a half after I should have received my machine), since my credit card had been charged and I had received little to no updated order information. The rep I spoke to was very kind, but told me they were behind and promised my order would be shipped by the end of the week (12\/29\/11). I also received another communication saying it would be shipped no later than 12\/30\/11. Well, it is now 12\/30, the day before I am supposed to get my machine (two and a half weeks later than originally promised) and I just received another email saying it won\u0027t make the promised shipping date again, and I should expect delivery no earlier than 1\/3\/12. I have no idea if this computer is worth the wait or not, but if this is how their customer service handles my order, I can\u0027t imagine what it will be like when the machine has a problem.<br><br><br>***UPDATE***<br>After speaking with another very friendly Maingear associate the same day as my above posting, they reviewed my order and addressed the problems I have had. They did what they could to \u0022make it up to me\u0022, and I am happy to report that they have convinced me to do business with them again.<br><br>So here I sit, one day later with my new rig in hand and it\u0027s great! No issues getting it up and running and I am impressed with the performance so far. On a slightly geeky side note, I opened the machine up to take a look at the contents. Having built my own machine many times, I am impressed with how clean and tidy the machine guts are. Geeky and OCD I know, but I\u0027m sure there are others like me out there, and you might like to know.<br><br>Anyway, to summarize, love the new machine so far and am very impressed with how Maingear responded and got it to me so quickly. I have updated my star ratings accordingly.","link":"http:\/\/www.resellerratings.com\/store\/Maingear_Computers\/comment\/1079883#comment1079883","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Maingear_Computers.jpg","store_name":"Maingear Computers","username":"vbrox14","rating":"5"}, "single");){kind=link}