5/5

posted Mar-12-2012

Both shipments from HotSlots 1/32 Slot Car Shop arrived on time and were precisely what I ordered. As a first-time user of their online shopping site, I found the presentation of merchandise to be excellent. The explanations of options available to customers -- ranging from slot car neophytes (like me) to experienced enthusiasts -- were especially helpful. I called the company with a follow-up question and received courteous, professional assistance. In an age when so many companies treat customers like they aren't important, these guys do a first-rate job of making sure the customer is happy. They're attentive to the little details that separate great companies from the mediocre and the terrible. For instance, one of their employees writes "Thank you!" on the shipping invoice and signs it. Tom Peters wrote a book years ago called In Search of Excellence. If he were writing it today, he'd include a section on HotSlots 1/32 Slot Car Shop.
From Bill in College Station Texas

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