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username98765

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Rating 2/10
1/5

Do not order from this vendor!!

Shameful, pathetic customer service, if not simply a complete lack thereof. Save yourself the headache and don't waste your time with this vendor. Purchased an item, waited for delivery, watched the tracking on UPS, suddenly item was shipped back from my area to their warehouse. I was NEVER contacted by anyone from PAS, and finally got through to someone ("Muhammed") via their website email form and was told "Pete" would call me after the weekend. No one ever called, of course as I figured, so I dialed them and some kid on the phone, actively deferring my call from going to "Pete" in Customer Service, tells me they can't do anything and that my order was pulled back on some ridiculous technicality with their security software, an issue which I've never heard of or experienced in hundreds of seamless online transactions. He urged me to reorder with PayPal or another option because my "high price order" as he stated (a whopping $600 oooh) was some kind of worry for them, and that "this is normal" and happens to them all the time. Well it's not normal to me. The best part is, all the while the funds for this item have been pulled from my account by ProAudioStar, I haven't been refunded, or emailed or contacted by anyone, and they've known about this for over a week. What a joke.

This review was modified by username98765 on March 20 2017 02:45:01 PM

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