“We are sorry for your inconvenience.
I have accessed your order and show that you received it about 3 weeks after the order was processed due to a manufacturer delay of shipment on the 55" HDTV.
This is unacceptable and we are making huge strides to improve our inventory management so these issues don't happen. As we grow, we will continue to improve.
We thank you for your business and apologize again for the delay in your order.”