2/5

posted Dec-17-2011

Disappointed with service. I purchased a Maytag Dishwasher from Designer Appliances on Oct 18, and ordered delivery, removal of existing dishwasher and an extended warranty. The order was processed promptly and the salesperson was v courteous. However, at the time of delivery and installation, the installer discovered that the new dishwasher was a tiny bit wider (frame) than the existing one, and he would need to remove and reinstall a wood strip that was in the cabinetry. He indicated to my wife that they dont normally do this, hooked up the dishwasher to the electricity and water and then left. Subsequently, we have followed up to get the dishwasher properly installed, and on the phone they assured us that someone would get back to us, and also on email, but to date 2 months later we still have no response to repeated emails and no resolution of the problem. I have called a handyman to come and fix the situation, and he would need to take the dishswasher out and do the job and essentially asks for the full installation charge again. What a waste. I should have just asked for delivery and removal since simply hooking up the reinstall is a trivial job, and for the $130 they charged for installation beyond the delivery and removal fees they should have done the job properly.

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2/5

posted Oct-09-2011

I have made 3 purchases so far and in retrospect quite disappointed with them. I am entering 3 separate reviews since the site asks for an invoice number and date.
This review is for a backpack
1 X Kipling - Peter Pilotto Milkyway Shoulder, Handbag or Backpack - 39.99 advertised as worth $149 or so
The backpack is as described in broad terms but looks cheap and is cheaply made. Not at all the quality of Targus or Swiss Army or others that are priced similarly and readily available at similar prices
It is rather more a gimmicky print backpack that a teenager may use and dispose of. Hard to see the advertised value

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5/5

posted Oct-15-2006

excellent -- part ordered came promptly and was correct

This review was modified by ulall on October 15 2006 08:25:47 PM

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1/5

posted Dec-14-2005

I tried to order a massage chair from Sharper image using the email with the $50 off $250 offer. I was unable to get the discount to show up. Called and a representative asked me to complete the order and call back in an hour in case the discount was not shown. Did so. New rep tells me that the discount does not apply and so I cancelled the order. She said a confirmation mail would be sent. None arrived ever.
Meanwhile I tried again and this time the order and the discount goes through. For 3 days both orders show as processing and I am unable to get a response to emails and gave up after being on hold on the phone for hours
Finally get through and get confirmation that my 1st order is cancelled and 2nd would be delivered in 10 to 15 days. After a few hours comes an email response indicating that my 2nd order has been cancelled -- they replied to my email which clearly has only the 1st order number. The product is now gone so all I have is the aggravation of dealing with them. Very poor follow up and customer service

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