1/5
posted Jan-16-2013
I should have known not to order from Neebo again when I returned my rental book the prior semester and they kept sending me emails about not receiving it. Well, for some dumb reason, I decided to give them another try. I ordered two more books from them and only one was delivered to me. When I checked the status on the other book, it still showed "processing". That was three weeks after I placed the order. I called customer support and they told me my order was canceled because the book was out of stock and asked if I received an email about it, which I did not. I was told to keep checking back with them to see if it was available. When I couldn't find the book any where else, I called them back and spoke to a different rep that told me the book was in stock, so I placed my order again and paid for 2 day shipping since I needed the book immediately. The next day, I get an email telling me that the book is not available as a used rental but it is as a new rental, of course for $50+ more. When I originally placed the order, it showed used was available. I told them to just place the order for the new rental because I needed the book like three weeks ago. Hopefully, I will receive the book before the semester ends 3 months from now. After this semester, I do not plan on using them for text books ever again. Save yourself the hassel and look for your text books some where else as well.
59,986 stores
1,899,077 reviews
Over 250,000 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Member Since
![Share](javascript:share_rating({"review_body":"I should have known not to order from Neebo again when I returned my rental book the prior semester and they kept sending me emails about not receiving it. Well, for some dumb reason, I decided to give them another try. I ordered two more books from them and only one was delivered to me. When I checked the status on the other book, it still showed "processing". That was three weeks after I placed the order. I called customer support and they told me my order was canceled because the book was out of stock and asked if I received an email about it, which I did not. I was told to keep checking back with them to see if it was available. When I couldn't find the book any where else, I called them back and spoke to a different rep that told me the book was in stock, so I placed my order again and paid for 2 day shipping since I needed the book immediately. The next day, I get an email telling me that the book is not available as a used rental but it is as a new rental, of course for $50+ more. When I originally placed the order, it showed used was available. I told them to just place the order for the new rental because I needed the book like three weeks ago. Hopefully, I will receive the book before the semester ends 3 months from now. After this semester, I do not plan on using them for text books ever again. Save yourself the hassel and look for your text books some where else as well.","link":"http:\/\/www.resellerratings.com\/store\/Neebo\/review\/2287723#comment2287723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neebo.jpg","store_name":"Neebo","username":"ucf_girl83","rating":"1"}, "single");){kind=link}