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tylerjacobs

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  • Xotic PC
    Rating 10/10
    5/5
    2012-08-01

    “I ordered my laptop from Xotic PC on the 6th of July. The laptop is an ASUS G55vw with some minor modifications (network card, backlighting on the keyboard, thermal compound, and monitor calibration); the computer came out to be around 1500 dollars. I was given a 12 business day wait time before it would be shipped... okay not bad... well on the 12th day after hearing nothing I contacted them and was told it was delayed and would take 16 business days instead. Slightly disappointed I waited. On the 16th day I contacted them and they said it was still not ready and would be shipped in the beginning of the next week. "Really??" I thought! well July 31st I contacted them again to inquire about my order at which I was told "I’m not sure" and that he would inquire from his manager and email me back... over 24 hours later I have received no email and I still have no idea where my laptop is or if it is even ready to ship. I only have a week until I leave for school overseas and I cannot believe no one knows where my laptop is. UPDATE: moments after posting this original review i was contacted by someone from Xotic PC explaining why my laptop had not shiped yet. the laptop had shown some errors when they were testing it so they had to start over with a different laptop. After talking to the representative they decided not to charge me for my monitor calibration which was very nice of them. it is reasuring to know that their quality control caugh an error in the laptop i was supose to recieve. my only wish was that i was informed of this earlier! thank you XoticPC for getting back to me...and so quickly...literaly one min. after i posted my review. ”

    This review was modified by tylerjacobs on August 01 2012 09:27:26 AM

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