“eBay Buyer Protection is a joke. I just spent an hour on the phone with Diana from Utah (Desk # 5.2.280) who let me describe my problem blow-by-blow only to tell me that she couldn't do anything about it. When I asked her why she didn't just say so in the first place, just started reading off eBay policy - thanks, that's helpful.
She basically made a poor buying experience (horrendous seller) even worse due to inflexibility and rudeness. I'll never buy from eBay again.”
“After ordering a laptop from Tiger Direct/Circuit City, I received it in huge box without any shipping material. The laptop malfunctioned and I called to have it replaced.
Customer service was a nightmare. I got a representative who tried to upsell me. I asked for the manager and he put me on hold for 20 mins. I called again and got a manager named Frank who did the same thing. He said the laptop I purchased was sold out and I would have to buy the next model up. Finally, we worked it out where I would buy the more expensive model but he would give me $20 credit for all the trouble.
I have now called Frank more than 3 times. Each time, he is either "away on break" or relays a message via another representative promising to take care of it the next day.
BEWARE TIGERDIRECT/CIRCUIT CITY - do not buy expensive electronics from them. IT WILL BE POORLY PACKAGED. Spend the extra $20 and get peace-of-mind with Newegg or Amazon.
Update: I was contacted by a customer relations representative and they were very polite. I explained to them the situation and although it cannot be undone, I was satisfied with their response.”
This review was modified by txprelude on January 08 2010 04:22:32 PM
“I ordered a product and was charged for more than the advertised cost. I called customer service and was told that since I selected "In-store Pickup", I should ask for a refund from the store.
I then went to the store, spoke to both the cashier and manager, and was told that they couldn't give me a refund because it was an online order.
I've since called customer service AND written them an email. Both resulted in promises of a CS manager call-back to resolve the situation within 24-48 hrs. Four days later, I have not received a call-back and I'm seriously regretting ever purchasing from Sears.
In today's marketplace of Walmart/Amazon price wars, Sears has been an extremely disappointing experience.
I guess the only thing I can do is spend another hour on the phone waiting for customer service, cancel the order, and wait two billing cycles until my refund shows up. ”