1/5

posted Mar-07-2011

This company is truly the worst company I have ever done business with. Unlike many who have had experiences with them, I did speak with Eric, the 'store manager'. He was very rude and cocky about refusing to send a tag for the return postage and also charging the 'restocking fee' for a defective item. Basically, he told me I was out of luck to expect to get any satisfaction from this company.

I ordered the Netbook and it would not work once it was recharged. I then paid to return it and got a replacement that nearly started on fire when we recharged it. They told me that I'd have to pay the restocking fee which is outlandish for a defective item. I decided that I would take the partial refund and I then went to my credit card company and attempted to get the money back from them that way. I was successful. They credited me for the restocking fee, the rush shipping fee and also the warranty I paid for. I did not get the return shipping fee back but I was happy with what I did get. ($47.00)

I am usually a pretty savvy consumer and I was quite impressed by what appeared to be very good reviews of this product and so I purchased it based mainly on that. When I had my awful experience with them, I decided to leave a negative review and voila, it disappeared before it hit the website, therefore I was unable to warn others of this company. I only wish that I had checked further for other reviews of them on other websites before doing business with them.

If you have been ripped off by them, please consider filing a complaint with your credit card company. (There is a time limit for filing.) Have your documentation and you will most likely be successful. Do not let them get away with this and if you have a similar experience, please let others know on sites like this one so that they can be stopped.

This review was modified by txgrandma on March 07 2011 04:38:17 PM

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