1/5

posted May-01-2012

Terrible service. My flowers for my son's gravesite which was a memorial sent every year since his death in 2007 did not arrive. The non-English speaking rep had trouble understanding the order. They called back the day before delivery saying they could not find an address. I corrected them and they still did not deliver them which I did not find out until I sent a friend to the cemetary (we are out of state). They charged me the full amount and worse said since I suffered such sorrow the were prepared to issue me a gift certificate! I could not have been more demoralized than I already was. As if a gift certificate makes up for my son not having flowers on his grave on the anniversary of his death. I told the rep he needed a course in sympathy and he simply repeated he would credit the account and thanks for the advice. Very rude. I wish I had read these reviews before I used them.

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