1/5

posted May-10-2012

Bought a digital media playback device.
Third-party seller was "Closeoutvideo-Buy".
Merchandise was advertised as "brand new", but instead they sent a refurbished one. Packaged had been used, returned, inspected by seller and labelled "like new"... and they sold it as brand-new.
This was unacceptable because I was buying it as a gift!
I complained, seller would only authorize a return at recipient's expense, and advised about a 15% restocking fee. Again, totally unacceptable for a gift-giving occasion.
And here's the kicker: a few weeks later Buy.com sent me an e-mail asking to provide feedback for that seller. I could not submit my feedback when I tried to give them a generous 2-out-of-5 stars. So, if they won't take two, let's see how they like this rating...

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5/5

posted Feb-14-2012

My experience overall was very positive.

Pros:
1) Very attentive customer service, they answered my calls, and conferenced me with supplier to check on order status.
2) Product arrived very well packaged, exactly as described. (It was a loose part with no retail packaging, they made sure the padding and box would protect it.)
3) Product has worked well for over a month, I expect no problems for a long time.
4) Product delivered within 2 business days after holiday shutdown. It arrived before I received email with tracking number!

Cons:
4) Order incurred a 1-week delay due to supplier's holiday shutdown. Vendor did not know supplier would shut down. I'd just recommend this web site to post a notice to this effect during future holidays.
5) There was no picture of the product on the web site. I was at first apprehensive about ordering this part.

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2/5

posted Nov-29-2011

I have ordered 4 times from DealExtreme. The first three times:
- Shipment arrived less than 3 weeks after ordering
- Tracking number provided, but not very useful (only shows "it was shipped")
- Merchandise arrived well packaged
- No need to contact customer service

Then on the most recent order:
- 3 weeks passed, nothing arrived
- Contacted customer service, they asked me to wait one more week, then they would help
- They explained that for orders < US$15, there is no tracking number
- 4 weeks passed, asked for order cancellation
- A different representative sends a callous message saying to the effect of "order was shipped not too long ago, please wait patiently"
- I complain again
- Representative confirms my shipping address... then says they will try to track it down with "either the chinese or Hong Kong postal service". "Please wait longer".

Yeah right, as if a postal employee can make a missing package (if there was ever one sent out) appear from thin air. They already said there is no tracking number, no way to track it down. I am opening a dispute, and will not be ordering from DealExtreme. They just don't have their act together when things go wrong.

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5/5

posted Jan-11-2011

Bought replacement foils and cutters for my electric shaver.
Merchandise shipped promptly and well packaged.
I have used their unbranded foils for about a year. Quality is OK; one plastic notch attaching foil to body broke after 2 weeks of use, but still functional and did not rust or break.
Overall, satisfied.

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1/5

posted Dec-14-2010

Terrible product selection/availability
High prices
They spam you even though you tell them not to

I was trying to buy a pair of GENUINE Nintendo Wii Remote controllers. They became unavailable online, not ETA for restocking, then got completely DELISTED! Their retail stores have plenty of stock, but nooooo, the online store just won't save you the hassle of wading through the crowded stores.

Knock-off products remain listed and available. Their game is to jack up the prices for video game accessories, and offer "buy 1 get 50% off a second one", and even that offer is not valid if you want to buy two otherwise identical items but of differing colors.

I got sick and tired of waiting for product availability and ordered from another vendor instead. I'm gladly throwing away a coupon for $50 off a $100 order, and save myself the hassle of dealing with this web site.

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4/5

posted Apr-14-2010

Merchandise page had good information.
Shipping cost was a bit expensive.
Placing order was easy.
Order shipped in 2 business days.
Received tracking informaiton.
Arrived well packaged in expected condition (brand new).

This review was modified by towwang on April 14 2010 04:03:42 PM

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5/5

posted Jan-22-2010

Ordered at least 5 times from PCMicroStore.com. On all these orders the merchandise:

- shipped within 1 business day
- received notification of shipping and tracking information by email
- arrived well packaged and in excellent condition
- has been reasonably (though not permanently) durable

I commend their prompt processing for orders large and small.

Have not had to return any items or contact customer service.

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5/5

posted Jan-22-2010

Ordered at least 3 times from ABCInk.com. On all these orders the merchandise:

- shipped within 1 business day
- arrived well packaged and in excellent condition
- item count and type were correct (commendable due to the variety of bulk-order options they offer)

Have not had to return any items or contact customer service.

Their web site could use some improvement in tracking order history.

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2/5

posted Sep-23-2009

Very responsive support staff; they answer e-mail within 2 work hours.
Order processing was terrible: took over 2 weeks to ship out my order, and only after I e-mailed to complain. They did not honor a request to cancel the order due to this excessive delay.
Merchandise arrived well packaged, in the expected (brand-new) condition.

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5/5

posted Sep-14-2009

Ordered a hard-to-find valve assembly.
Processing took 1 day, shipped on or before the 2nd day after placing order.
Item arrived well packaged, in brand-new condition as expected.
Worked perfectly.
Shipping was not free, but reasonable.

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