1/5

posted Jan-27-2009

Approx 11/18/08 I placed an order on-line. After receiving my ordered I had a pair of shorts that did not fit and a shirt I did not like. I had tried each on for maybe 15-30 seconds. I returned these two items approx 11/28 and waited for my credit. On 12/24 UPS delivers a package from TGW with my shorts, shirt, and letter dated 12/9 that stated they would not accept the items for return as they used and smelled of cologne, body spray or fabric softener. Well had to be a mistake somewhere because I wasn't wearing any of that. Long story short, I have called twice, been hung up on once when I asked for a supervisor, no reply to my email, and no response from a letter I sent to Mark Marney the CEO. Their customer service appears to be lacking all the way to the top. I have placed many orders with TGW, but I guess when it comes to returns that's where their loyalty ends. I have no intention of ever shopping there again. There are just to many other choices available than to put up with their arrogance.

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