“When placing orders with some manufactures, we have to wait for them to tell us if the items are available to ship right away or if an item is on back order. In your case, we notified you of the status of your order as soon as the manufacture told us the items were not available for immediate shipment. Your order was canceled and your account was refunded the very next business day per your request. If you have not received your refund, then please let us know. I looked into your refund and I can see all was processed correctly on 9/23/11.
We are sorry for any inconvenience this has caused if your account is not refunded.”
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Member Since | 1-Dec-10 |
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“We are not affiliated with Homeperfect.
I see your order was delivered to you on 10/5/11 by UPS. I am sorry your order was not delivered to you sooner. Looking at your order, there is no reason for the item to ship from the manufacture at such a late date. I will call the manufacture directly to find out what happened.
I hope you are pleased with the items shipped to you. Please let us know if you have any further concerns regarding your order.”