1/5

posted Jun-06-2013

Will never order from Sears.com again! I placed an order on May 19th for Skylanders Spyro starter pack for the Wii for my son who saved up his money to buy it. Since it was 1/2 the cost as other places and I could use my sears rewards I thought it was a great deal. All I got was a big headache! When almost a week had passed and I did not get a shipping confirmation email or a tracking number I did an online chat with sears. I was told it would take 5-7 business days to figure it out. Since that was unacceptable to me, I called the next day and was told they could not find it in their warehouse so it was being shipped from a store and they were just waiting for the courier to pick it up (an out and out lie!). 3 days later with no confirmation email or tracking number I called again. This time they contacted the store and was told it was ready for shipping (again another lie). Today I called and was told they would request a refund for a "missing item". I asked if it was really missing or just not shipped. He said it was no longer available. If I hadn't called I would still be waiting for it. Not only do I have to wait for refund approval but now I have to pay twice as much for the item. If they hadn't told me it was in stock and shipping, I could have bought it for $10 more instead of $30! now the store I would have got it from no longer has it!

This review was modified by tmspd7777 on June 06 2013 07:21:19 PM

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