1/5
posted May-19-2009
I ordered a refurbished computer from this company, which was referred to me through a co-worker. I was looking for a great deal on a home computer. I didnt want anything fancy so I decided to go with a refurbished computer. I figured it would be ok since we use refurbished at work. The product came quickly. delivered before it was supposed to. I was impressed. As soon as it was delivered, I instantly plug everything up to make sure it was working properly. Well low and behold it didnt do didley squat.... it froze on the bios screen.... after turning the unit off and on multiple times i finally decided to cycle the machine by unplugging. When I plugged it back in, it read a message saying that I had an error at checkpoint[aux].... Im not a technical person, so i have no idea what that meant.... So I call AXIONTECH and speak with a gentleman who rushed me off the phone saying I would be called back within 10 min, by a technical representative who could better assist me. I informed him that I was fuming mad and that I would only give 10 minutes before I was going to call back. Within 10 minutes I was contacted from technical support who put me on hold for what seemed like forever, obviously he had never heard of anything like this before. When he finally did get back on the phone he informed me that I would need to send the unit back, and asked if I would be requesting a replacement order or if i would be needing a refund. I requested a refund. That is when I was informed that I would not be getting my initial cost of shipping refunded, but I would also have to pay the shipping cost to send it back to them. WTF!!! oh by this time I was livid. Why in the world would I be charged to send something back to a company that sent me a defective product in the first place. Its not like I am returning the product because I changed my mind or I didnt like it. The machine didnt even work. It wouldnt go past the bios screen.... not to mention the condition that it arrived. It smelled like it was sitting in a house filled with cats and cigarettes. Online in the product description, it read like new, which was obviously another lie. This is the worst company to deal with. I was not expecting a brand new computer. I was not expecting something that had never been used before. What I was expecting was a computer that once it was taken out of the package and set up correctly to work correctly. And now that I have to send this piece of crap back, I expect not to have to pay for it again. I mean if I wanted to waste $36.80 (cost of shipping to and from) I would have went somewhere else with my money...
I will never use this company again.... I will never refer anyone I know to use this company.... If you are reading this first.... please weigh out all of your options first or you could end up spending double
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![Share](javascript:share_rating({"review_body":"I ordered a refurbished computer from this company, which was referred to me through a co-worker. I was looking for a great deal on a home computer. I didnt want anything fancy so I decided to go with a refurbished computer. I figured it would be ok since we use refurbished at work. The product came quickly. delivered before it was supposed to. I was impressed. As soon as it was delivered, I instantly plug everything up to make sure it was working properly. Well low and behold it didnt do didley squat.... it froze on the bios screen.... after turning the unit off and on multiple times i finally decided to cycle the machine by unplugging. When I plugged it back in, it read a message saying that I had an error at checkpoint[aux].... Im not a technical person, so i have no idea what that meant.... So I call AXIONTECH and speak with a gentleman who rushed me off the phone saying I would be called back within 10 min, by a technical representative who could better assist me. I informed him that I was fuming mad and that I would only give 10 minutes before I was going to call back. Within 10 minutes I was contacted from technical support who put me on hold for what seemed like forever, obviously he had never heard of anything like this before. When he finally did get back on the phone he informed me that I would need to send the unit back, and asked if I would be requesting a replacement order or if i would be needing a refund. I requested a refund. That is when I was informed that I would not be getting my initial cost of shipping refunded, but I would also have to pay the shipping cost to send it back to them. WTF!!! oh by this time I was livid. Why in the world would I be charged to send something back to a company that sent me a defective product in the first place. Its not like I am returning the product because I changed my mind or I didnt like it. The machine didnt even work. It wouldnt go past the bios screen.... not to mention the condition that it arrived. It smelled like it was sitting in a house filled with cats and cigarettes. Online in the product description, it read like new, which was obviously another lie. This is the worst company to deal with. I was not expecting a brand new computer. I was not expecting something that had never been used before. What I was expecting was a computer that once it was taken out of the package and set up correctly to work correctly. And now that I have to send this piece of crap back, I expect not to have to pay for it again. I mean if I wanted to waste $36.80 (cost of shipping to and from) I would have went somewhere else with my money... <br>I will never use this company again.... I will never refer anyone I know to use this company.... If you are reading this first.... please weigh out all of your options first or you could end up spending double","link":"http:\/\/www.resellerratings.com\/store\/AxionTech_6\/review\/467498#comment467498","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AxionTech_6.jpg","store_name":"Axiontech.com","username":"tjstewart2709","rating":"1"}, "single");){kind=link}
“We apologize for any problems you had with our company. We do extensively test ALL of our refurbished equipment before allowing it to be refurbished for resale. If there was an issue with the system during the testing, we do not ship this item. As for the return policy for defective equipment, we do not pay for return shipping on defective items. Neither do most online retailers.
--Clay”