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All 1 Customer Review(s) | by timothy_bosley

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KEH Camera
Rating 8/10
modified review posted Feb-04-2013

“Keh does a great job of shipping quickly. I have seen some items packed less secure than others, but they offer a sound return policy, and most important- their equipment condition rating is solid.
They have had a number of Website issues of the last few years including denial of service hacks and blackouts. Something I never recalled in the previous decade before. They need to get this fixed before customers loose credit information to scammers.

They also do fine with orders, but speaking with a human is rare in my experience and emails do not always get answered.

Overall- Keh is great store with good rotating stock. FIX WEB SECURITY BEFORE HACKERS GET INTO CUSTOMER INFORMATION.”

KEHcamera's Avatar
posted Feb-11-2013

KEH Camera rep has responded

“It is important to understand that KEH was never hacked, no one has ever breached our fire wall. However, we were the victims of a denial of service 'attack' where millions of hits were sent to our server overloading it and causing it to shut down to protect itself. Our customer's information was secure and never in jeopardy throughout this unfortunate incident.

We answer every email we receive. However, some email may be inadvertently blocked by our spam-filter technology. If you receive no answer to your email within 24 hours PLEASE call (770) 333-4200 8:30am to 7:00pm EST and our sales/customer service staff will be happy to assist you.

Dan Orchard
Director of Customer Service

No Avatar

  • Location: Midwest
  • Their Story: Gadget guru. Connoisseur of any and all electronics, cameras, computers, and neat stuff.
  • Interests: Photo, Computers. And also Computers and Photo.
  • Occupation: Tech Staff

Reviewer Stats

Total Reviews 1
Helpful Reviews
Forum Posts 0
Member Since 4-Feb-13
Last visit First visit!

timothy_bosley's Favorite Stores

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