1/5

posted Nov-01-2006
Yuk yuk and double yuk. They certainly had a great price on some brake rotors for my wife's lexus, but after a week of waiting for my parts to arrive (or at least see a credit card charge) I decided to check the status online. Turns out they had canceled my order without ever telling me. I call the phone number, the slightly rude customer service lady then proceeds to make strange noises in the phone while she researches what happened, and finally tells me that "they must not have that model available any more". What? How is that possible? Major brake vendor (bendix) for a vehicle that is less than 5 years old? I don't think so. I hung up in disgust. Bought my rotors elsewhere. Note: this company "outsources" to jcwhitney.com, so I suspect that they didn't sell me the part because jcwhitney doesn't carry it, but that's just a theory on my part.