2/5

posted Nov-04-2010

A number of inconveniences have sprung up during the process of
placing a simple order that should be easy to mitigate for any serious
business:

1. It was not possible for me to place an order on my credit card
issued by a foreign bank(didn't accept the address)
2. It was not possible for me to place an order on my friends'
American issued credit card(same problem as 1.)
3. When I finally got a third person involved the order
form accepted the address, but now Sourceoneaudio wouldn't send the package to an address that wasn't registered with the credit card(why even have an option to enter a different shipping address when "their system won't allow it"?)
4. After the considerable inconvenience of registering an "altenarnate
billing address", a process the bank in question wasn't even familiar
with, a couple of days pass and Sourceoneaudio then informs us that there is a delay from the manufacturers side, even though their web shop clearly said that it was In Stock.
5. Several days after the date they had given as the delay I'm obliged
to call them again to get the package shipped, because "they wanted to
make sure I still wanted it". If I didn't, I would have cancelled the
order.
6. Finally, they sent the package off, providing a tracking number but
no name of the shipping service( the email said Order Shipped Via:
Free Shipping) and several days after the package ought to have
arrived I look into it and find that despite all the trouble it was to
get them to ship to a different shipping address, they *still* sent it
to the billing address half a continent away! I now have to pay out of
my own pocket to get it sent to the right place.
7. Finally, they left an obnoxious message on my machine "that there was never any alternate address" to send to.

Though they offer good prices, I can only recommend that you don't shop with these people if you want your order in any kind of reasonable time frame. And if you do, be ready to go through a gauntlet of hassles to get it. It took the better part of two months to get mine.

comment on review | report?

Is this review?… Helpful Cool Share