1/5

posted May-11-2008

Same story as many of those posted above. Tried to purchase a Canon camera (body only; I have the accessories), twice. The first time, they backordered it, saying it was out of stock for 6-8 weeks. The second time, I kept receiving calls for about a week, hangup calls at my house and on my cell phone. I now see this was when they were trying to upsell me the extra gadgets. At the time, they would either hangup or leave really garbled messages. One of the messages was actually a recording of the "salesperson" talking to someone else in the background.

When I called to check on my order after the eight weeks were up, they put me on hold then hung up on me. I happened to be composing an email to the customer service at the time, telling them how poor a job they were doing. Funny, but no one responded to my email, later.

So, I finally cancelled the order.

Two days ago, I called Razz and BestPriceCameras, not knowing they were the same entity. I wanted to check the availability of the camera, now. Interestingly, they had the same on-hold music and voices, including Christmas songs in May. That's when the check-them-out lightbulb finally went off. And, when I finally spoke with someone, they were more than willing to sell me the camera, I just needed to buy the overpriced memory, or a lense, or (fill in the blank, and they'd have my order out that day. If not, then just the camera body could be ordered ON-LINE only, not through the LIVE person I was talking to. When I mentioned that their website showed the camera was In Stock, he very confidently told me that the website didn't show that. Guess what, he's right. That information came from ShopCartUSA.com, the link where I had found these sellers.

So, final word, do not order from them. I have found a whole list of similar and related retailers that operate the same way, and will be using it to find an actual retailer I want to buy from.

comment on review | report?

Is this review?… Helpful (1) Cool Share