1/5

posted Mar-09-2005
Possibly the world's worst customer service.
It isn't even worth attempting to deal with this company. Don't try. You will be sorry.
We are a business customer, D&B rated - trying to pay with a debit card. Our bill to / ship to addresses are different.
Instead of emailing a confirmation with the criteria that this company requires for bill to/ship mismatches they ask you to call.
This is where the problem starts.
One guy named Arthur is the entire department.
Took 3 days to reach him.
We called 4 times in total. Hold times of 20-40 minutes before being disconnected.
This company knows absolutely nothing about customer service.
If they did they would have more than one genius handling inbound calls for CC verification. If they even had an inkling of the way things work in the real world they would clarify (with their first email) the verification requirements when the bill to/ship to - don't match.
We could have faxed this information within minutes after placing our order and had our item shipped - possibly even the same day.
Only funny thing in our experience with these idiots was Arthur's attempts to upsell us some accessories. When that didn't work and he didn't like our (as he put it "supercilious") tone - he simply cancelled our order.
Is that great customer care or what?
STAY AWAY FROM A&M PHOTO WORLD.
What a joke.
Truly one of the worst companies in America and a slap in the face to hard working New Yorkers everywhere - to have these morons operating in the great state of NY.

This review was modified by
think7 on March 19 2005 10:53:02 AM