1/5

posted Mar-20-2002

HERE ARE SOME PROBLEMS I ENCOUNTERED:
1) Sent me incompatible or defective C-Flashes. These are supposedly High-Speed-Error-Free, $199 ea.
2) The Minolta Macro-ring flash I have never received but they already charged me (isn't this illegal practice?). Repeated told me it's shipped but NO UPS tracking #.
3) The Ultra Wide Angle Lens caused vignetting so bad that it could not be used with the cameras. After calling back to RMA, apparently they knew about this problem but sold it to me anyway.
4) DISHONEST CAMERAS never did send me an itemized invoice indicating how much each item costs (I called and requested for this numerous times). You know why they would do this? This is so when they have to credit back (that is if they do credit you back) they can credit whatever price they want and not what you were charged. I am having to fight this w/ them right now with the help of my credit card company.
5) The NiMH battery they shipped me was different then what was shown on their website. I would not be surprise if they sent me some other cheaper brand!
6) There maybe a valid reason for selling me bad or incompatible products. Even I tried remaining patient through all this, the DISCOVERY CAMERAS People here were SO RUDE and SO UNPROFESSIONAL. There's no reason for RUDENESS and UNPROFESSIONALISM! I called back about 20 times in the last 3-4 weeks and spoke to almost all of DISCOVERY CAMERAS personnels (Joe Larsen, Brian Peterson (supposedly a Manager--no manager skill though, Marie Hebrans, Chris, Stephanie, Tommy, etc...). All I have got are false promises, Transferred my calls around from person to person but no-one could do anything to straighten out the problem. They either hung up on me or placed me on hold for so long that I had to hang up myself. Through all that, I still have not gotten one answer from any of them. Basically, they're OK when taking your order. But if there's a problem/return, forget about it. Once they've got your money, you're up-creek without and paddle.
7) I am currently having to go through my credit card company to dispute the charges.
8) I also have had to file a complaint w/ the Better Business Bureau of Northern NJ in hope of getting my money back.

Unfortunately, I found these facts too late. According to the Better Business Bureau of Northern NJ, They also have done business using other names PHOTO KING and BEST-DISCO-CAM. Hmm, I wonder why that is? STAY AWAY FROM THESE GUYS!!!!

If you have ordered from them and gotten all your stuff. Considered yourself lucky and that you flirted w/ trouble. If you have not buy from them, PLEASE STAY AWAY FROM DISCOVERY CAMERAS/BEST-DISCO-CAM/PHOTO KING!

*********** FINAL RESULT ************
After 3+ months of phone calls to Disco-Cam and my credit cards company, I finally got most of my money back. There was still $139 remaining which took forever for be credited. I called them 5-7 times since Jan/2002 about this $139 credit but they keep telling me that it's being processed... process my *SS. So, I finally gave in and accept a Nikon flash which I did not really need but can be used w/ my Nikon camera. And of course after another 3-4 weeks of lying about it's been shipped, I finally got the flash couple days ago. The flash came w/ a copied manual and I would not be surprise if it was refurbished. But what-a-hell, I did not want to waste any more time w/ these guys.

During all this, 'DISCO-SCAM' has the nerve to ask me to take back all my reviews about them. I told them that I will think about it after I get my credit back. Well, now I have gotten all my money and thought about it... Naaaahhhhh, the review stays.

WARNING, BEWARE, WATCHOUT,Approach w/ CAUTION....

- I think DISCOVERY CAMERAS is in process of changing their names again. Their phone and answering systems has already been changed which does not tell you their business name when you call in. In addition, the last package I received stated that they're called DIGITAL IMAGING.
Beware of this name--DIGITAL IMAGING and those mentioned above. It is either their new name or an affiliate.

This is my first and my last time buying from DISCO-CAM.

~~~~~ DOUBLE WHAMMY--The BETTER BUSINESS BUREAU of NJ ~~~~~
During all this, I found out the BETTER BUSINESS BUREAU of NJ are crooked too. In Jan 2002, I sent a complaint form of Disco-Cam along w/ a $9 check for processing fee to the BBB. A week later, the BBB sent me a letter saying that they do not process these kinds of complaints but cashed my check anyway. I called them up about this but they won't refund my money. They told me to call Consumer Complaint or Attorney General office on NJ which may require another fee. This is a great example of goverment at work for your tax dollars!
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