4/5

posted Oct-02-2008

I bought an ABS laptop in 2007. While the machine had lots of problems and I had to get it fixed twice during its warranty, one particular tech support engineer, Joel Alvarez, was very helpful in getting my problems resolved. When my laptop broke again, a couple of months after the warranty expired, I called ABS to complain that it is unacceptable for a brand new laptop (for which I paid over $1300) to break within 1.5 years of purchasing it. Joel did some trouble shooting with me over the phone, and the problem was fixed. I greatly appreciated his help. All my data was safe, it didn't cost me anything and I was up and running again in no time. While I do not plan to buy any laptops from ABS again, I greatly appreciate Joel's technical expertise and his patience with me. He also offered to waive service charges if I were to send it to them for fixing. Luckily enough, I didn't have to send it in. Thanks Joel!

comment on review | report?

Is this review?… Helpful Cool Share