5/5

posted Aug-03-2011

Prices are good and the products I ordered were exactly as described. Order process was simple and quick. Items arrived well packaged and on time.

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5/5

posted May-12-2010

I bought several of the instant download audio products. The download process was easy and the server was fast. I got exactly what I paid for with no problems. I will buy from this store again the next time I am looking for study aids.

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5/5

posted Apr-11-2007

The configuration/ordering process was straightforward with detailed information available for each component. After placing my order I called to ensure that nothing was on backorder. The customer service rep I spoke with was friendly and quickly checked each component to ensure that there wouldn't be any delays.

The system shipped on the date promised. It arrived well-packed and in pristine condition.

Everything worked great right out of the box.

I will definitely use CyberPower again the next time I need a new system.

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1/5

posted Feb-15-2007

I ordered the Lotsa Love package to be delivered on Valentine's Day. It was confirmed to be in stock with delivery available by Valentine's day. The order process also asked for a telephone number so they could reach me if there were any problems delivering the order.

By the end of delivery hours on Valentine's day, the package had not arrived, nor had I received a call. I called their customer service department... waited on hold for 32 minutes... and then spoke to a very curteous lady who told me that they found out the item was out of stock late in the afternoon and an error in their system had resulted in my not being notified of the problem.

Since the item was no longer available, they arranged for a substitute of similar items and promised that it would be delivered early the next day. By the end of the day it had not been delivered nor had I received a telephone call, AGAIN.

Their automated system terminated my call 9 times before I was able to speak to a representative (after a 16 minute hold). Again, the rep was very friendly and said all the right things... but after the company's complete failure to deliver on their promises TWICE, I have little faith that the refund will be processed as promised.

On the good side, both reps were very good when I finally reached them. The second rep gave me a number for their "priority unit" so I can skip the main line if there are any more problems.

On the bad side, they failed to deliver twice. They failed to notify me both times. Wait times were excessive and their system ended the call without giving me an option to wait several times.

I have used this service many times in the past as I travel a lot and routinely need to make floral arrangements from hotel rooms across the country - the convenience of being able to go to one place every time and do business made the higher price worth it. However, after this experience I will no longer be doing business with this company.

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