4/5

posted Oct-03-2011

Have ordered numerous times from OpticsPlanet, most orders are reasonable priced and shipped promptly. However, my last two orders were placed and only after was I notified the item was out of stock. One item shipped shortly thereafter, but I wasn't notified that it was shipped. The other order I canceled as I needed it sooner than they would be able to deliver it. Out of 10+ orders they got two wrong. You can always find a coupon deal or discount, which brings me back to their shop often.

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1/5

posted Jun-19-2011

Ordered some motorcycle items and received an email confirmation saying I'd get tracking information within 1-4 working days. That window came and went, no tracking info. Later my credit card was charged, but not for the amount on the invoice. I sent an email and was told one item was out of stock but would be in shortly. Weeks later I still hadn't received any information about the order, so I called. I was told the item was still out of stock and they were unsure when it would be in. I told them to send whatever they had of my order, since they'd already charged me for it, or else I'd cancel the entire order. Shortly thereafter I received the part of my order that they had charged me for.

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5/5

posted Sep-19-2010

What an online store should be!

Ordered a pair of shoes as a gift. Order was quickly processed and shipped. Was provided with tracking information and the item arrived within under a week (free shipping I might add).

Unfortunately the shoes were a size too small, they were returned and I was notified of the credit back to my credit card.

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