1/5
posted Nov-20-2011
Worst customer service ever - I caught them in two lies when they were trying to justify their reasoning for charging a restocking fee. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THEM. If you must return anything, you're going to get screwed because they will lie to make additional money. I've never dealt with any company like this and it's hard to believe companies actually lie to make more money off an order. Anyways, the details are below.
Details: I place an order and once it was finally received it, there was a massive whole in the top of the manufacturers box. I tried the product on and it didn't fit. I looked online and I read the questionable return policy (won't exchange items, can only return and you must place a new order AND there is the chance for a 20% restocking fee). I called them and informed them of the hole in the box and the customer service lady responded "oh no you won't be charged a 20% fee, sometimes UPS mishandles the packages." Weeks later, I receive confirmation that I was charged a 20% fee. When I called them, I told customer service the story, and the lady that answered customer service (Shelly, I believe) told me "No, you put the hole in the box and ruined the box, and now we are stuck with this and can't sell to customers. Also, there is a 30 day return policy and we received after that date." There are two lies. 1) Funny they say they can't resell the box with the hole in it considering they didn't hesitate sending it to me. 2)I PLACED my order on 9/27 and UPS showed the delivery confirmation on 10/20. Finally, I asked to talk to a manager, she wasn't there, so I left my phone number and never received a call back. I called back and was able to talk to Leah and she reluctantly agreed to refund half of the restocking fee as long as I shipped back the box I received from them on my second order. Well that refund equaled my shipping cost so it wasn't worth it.
Anyways, I'm not sure if this is the tone of the top at the company, but there are absolutely no morals involved. I plan on posting on Slowtwitch.com to inform the national triathlon community to make sure no one orders from Cycle Club Sports.
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![Share](javascript:share_rating({"review_body":"Worst customer service ever - I caught them in two lies when they were trying to justify their reasoning for charging a restocking fee. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THEM. If you must return anything, you\u0027re going to get screwed because they will lie to make additional money. I\u0027ve never dealt with any company like this and it\u0027s hard to believe companies actually lie to make more money off an order. Anyways, the details are below.<br><br>Details: I place an order and once it was finally received it, there was a massive whole in the top of the manufacturers box. I tried the product on and it didn\u0027t fit. I looked online and I read the questionable return policy (won\u0027t exchange items, can only return and you must place a new order AND there is the chance for a 20% restocking fee). I called them and informed them of the hole in the box and the customer service lady responded \u0022oh no you won\u0027t be charged a 20% fee, sometimes UPS mishandles the packages.\u0022 Weeks later, I receive confirmation that I was charged a 20% fee. When I called them, I told customer service the story, and the lady that answered customer service (Shelly, I believe) told me \u0022No, you put the hole in the box and ruined the box, and now we are stuck with this and can\u0027t sell to customers. Also, there is a 30 day return policy and we received after that date.\u0022 There are two lies. 1) Funny they say they can\u0027t resell the box with the hole in it considering they didn\u0027t hesitate sending it to me. 2)I PLACED my order on 9\/27 and UPS showed the delivery confirmation on 10\/20. Finally, I asked to talk to a manager, she wasn\u0027t there, so I left my phone number and never received a call back. I called back and was able to talk to Leah and she reluctantly agreed to refund half of the restocking fee as long as I shipped back the box I received from them on my second order. Well that refund equaled my shipping cost so it wasn\u0027t worth it.<br><br>Anyways, I\u0027m not sure if this is the tone of the top at the company, but there are absolutely no morals involved. I plan on posting on Slowtwitch.com to inform the national triathlon community to make sure no one orders from Cycle Club Sports.","link":"http:\/\/www.resellerratings.com\/store\/Cycle_Club_Sports\/review\/938767#comment938767","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cycle_Club_Sports.jpg","store_name":"Cycle Club Sports","username":"tgoode1406","rating":"1"}, "single");){kind=link}