1/5
posted Jul-09-2012
I used to be a huge fan of Cabela's when they were primarily a Catalog Order store, back in the '80's. Unfortunately, it appears they have gotten too large, with unreasonable policies that are destroying the company.
I recently was at the Cabelas in Hoffman Estates, IL to purchase some blank cartridges for dog training. They told me that I needed my FOID card to purchase the blanks. True enough for ammunition in Illinois, but for Blank Cartridges? Not to mention they sell a dummy launcher with blanks right off the shelf, without an FOID. I ended up ordering from another online company that understood Illinois law better.
I have ordered a number of items with "Free in-store pick-up". Sometimes it takes a couple of weeks for the store to receive the items (I have since noted that they usually have the item in-stock in the store). Upon receiving notice that the item has arrived at the store (usually at an inconvenient time), I will send my wife, or other family to pick-up the item - which they frown upon (for some reason) even though I send them with the e-mail with the invoice, and the notice that it is in stock. If the item is at the store, they send out automatic notifications (e-mails and text-messages) stating that the item must be picked-up, or will be returned. Then, when picking up the item, I/we wait for unreasonable (my opinion) times (20 - 40 minutes standard) while too few associates handle the myriad of questions/paperwork on returns (same line). At one time, a manager came out due to a request from a patron. The associate dealing with the upset patron asked the manager if she was on lunch. She stated (quite loudly), that she was, but would obviously have to take it later.
When I have stopped into the store on occasion to check on my item, I will find the item in-stock in the store, at a cheaper price. I have shared this info with Cabelas, to which they described that the in-store inventory is not tied to the online ordering, and they are not willing to help resolve beyond that.
I will not order online any more. If I happen to be in the store for staple items, I may purchase, but then again, most of the items I expect to find are available at Walmart! After reviewing some of the statements here, I see they have been on a down-ward trend since about 2007. It is very unfortunate to see them fall due to poor customer service.
59,620 stores
1,804,901 reviews
Over 250,000 shoppers online now
Total Reviews
Forum Posts
Homepage
Member Since
posted Jul-09-2012 
![Share](javascript:share_rating({"review_body":"I used to be a huge fan of Cabela\u0027s when they were primarily a Catalog Order store, back in the \u002780\u0027s. Unfortunately, it appears they have gotten too large, with unreasonable policies that are destroying the company.<br><br>I recently was at the Cabelas in Hoffman Estates, IL to purchase some blank cartridges for dog training. They told me that I needed my FOID card to purchase the blanks. True enough for ammunition in Illinois, but for Blank Cartridges? Not to mention they sell a dummy launcher with blanks right off the shelf, without an FOID. I ended up ordering from another online company that understood Illinois law better.<br><br>I have ordered a number of items with \u0022Free in-store pick-up\u0022. Sometimes it takes a couple of weeks for the store to receive the items (I have since noted that they usually have the item in-stock in the store). Upon receiving notice that the item has arrived at the store (usually at an inconvenient time), I will send my wife, or other family to pick-up the item - which they frown upon (for some reason) even though I send them with the e-mail with the invoice, and the notice that it is in stock. If the item is at the store, they send out automatic notifications (e-mails and text-messages) stating that the item must be picked-up, or will be returned. Then, when picking up the item, I\/we wait for unreasonable (my opinion) times (20 - 40 minutes standard) while too few associates handle the myriad of questions\/paperwork on returns (same line). At one time, a manager came out due to a request from a patron. The associate dealing with the upset patron asked the manager if she was on lunch. She stated (quite loudly), that she was, but would obviously have to take it later. <br><br>When I have stopped into the store on occasion to check on my item, I will find the item in-stock in the store, at a cheaper price. I have shared this info with Cabelas, to which they described that the in-store inventory is not tied to the online ordering, and they are not willing to help resolve beyond that.<br><br>I will not order online any more. If I happen to be in the store for staple items, I may purchase, but then again, most of the items I expect to find are available at Walmart! After reviewing some of the statements here, I see they have been on a down-ward trend since about 2007. It is very unfortunate to see them fall due to poor customer service.","link":"http:\/\/www.resellerratings.com\/store\/Cabela_s\/review\/1700592#comment1700592","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Cabela_s.jpg","store_name":"Cabela\u0027s","username":"tgatto","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just wanted to share what a wonderful experience I have had with Gun Dog Supply. I used to shop from some of the Catalog Super-store outdoor retailers. After having some service issues, I thankfully found Gun Dog Supply. Their website, and online reviews helped me make very sound decisions about products. Nice to see a company so focused on hunting and our 4-legged companions. Keep up the great work, Steve! ","link":"http:\/\/www.resellerratings.com\/store\/Gun_Dog_Supply\/review\/1700444#comment1700444","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gun_Dog_Supply.jpg","store_name":"Gun Dog Supply","username":"tgatto","rating":"5"}, "single");){kind=link}