1/5
posted Apr-16-2012
I ordered 2 scuba packages on 3/28/2012, understanding from the shipping time it would be here way in time for our 4/17/2012 trip. When I hadn't received our gear by Monday, 4/9/2012 I called and got voicemail. I went to the website and saw they were on "vacation" for passover from 4/5/2012 - 4/15/2012...10 days! I panicked, realizing since I hadn't gotten my gear yet, there was no way they had shipped it before they left (having 8 days to get it here even then) and knew when they got back, the only way I would get it would be for them to overnight it. But OF COURSE...my credit card was charged the day I place the order. I sent 3 different emails and left several voicemails for them to call me as soon as they got back in on the 15th, which according to the website was at 10 AM EST. So around 4PM on the 15th, STILL no phone call so I called. Some guy answered and didn't even know who I was or my situation. So much for the time I spent sending those emails and phone calls...so he says "well we sent you an email the next day telling you we did not have the small set in yellow". I NEVER received an email and I even checked my junk mail. So I tell this idiot, "so basically because you didn't hear back from you, you decided it wasn't worth your time to pick up the phone and call (my phone number was on the order form) and go on your 10 day passover vacation and not worry about the fact that you had MY MONEY and NO GEAR for 10 days. Here is the deal...most people that order this gear, have an upcoming trip they are usually going on so these orders should ALL be considered time sensitive. So then the guy says "well, it is going to cost too much to ship it, so we are just going to refund your money, sorry about that". Can you believe the nerve of this place? DON'T ORDER FROM THESE PEOPLE. THEY DON'T KNOW THE FIRST THING ABOUT CUSTOMER SERVICE AND SHOULD BE PUT OUT OF BUSINESS. We ended up going to Dick's and buying a set that was way better anyway!!! Prime Scuba you should be ashamed of yourselves.
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![Share](javascript:share_rating({"review_body":"I ordered 2 scuba packages on 3\/28\/2012, understanding from the shipping time it would be here way in time for our 4\/17\/2012 trip. When I hadn\u0027t received our gear by Monday, 4\/9\/2012 I called and got voicemail. I went to the website and saw they were on \u0022vacation\u0022 for passover from 4\/5\/2012 - 4\/15\/2012...10 days! I panicked, realizing since I hadn\u0027t gotten my gear yet, there was no way they had shipped it before they left (having 8 days to get it here even then) and knew when they got back, the only way I would get it would be for them to overnight it. But OF COURSE...my credit card was charged the day I place the order. I sent 3 different emails and left several voicemails for them to call me as soon as they got back in on the 15th, which according to the website was at 10 AM EST. So around 4PM on the 15th, STILL no phone call so I called. Some guy answered and didn\u0027t even know who I was or my situation. So much for the time I spent sending those emails and phone calls...so he says \u0022well we sent you an email the next day telling you we did not have the small set in yellow\u0022. I NEVER received an email and I even checked my junk mail. So I tell this idiot, \u0022so basically because you didn\u0027t hear back from you, you decided it wasn\u0027t worth your time to pick up the phone and call (my phone number was on the order form) and go on your 10 day passover vacation and not worry about the fact that you had MY MONEY and NO GEAR for 10 days. Here is the deal...most people that order this gear, have an upcoming trip they are usually going on so these orders should ALL be considered time sensitive. So then the guy says \u0022well, it is going to cost too much to ship it, so we are just going to refund your money, sorry about that\u0022. Can you believe the nerve of this place? DON\u0027T ORDER FROM THESE PEOPLE. THEY DON\u0027T KNOW THE FIRST THING ABOUT CUSTOMER SERVICE AND SHOULD BE PUT OUT OF BUSINESS. We ended up going to Dick\u0027s and buying a set that was way better anyway!!! Prime Scuba you should be ashamed of yourselves.","link":"http:\/\/www.resellerratings.com\/store\/Prime_Scuba\/review\/1457393#comment1457393","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Prime_Scuba.jpg","store_name":"Prime Scuba","username":"texaslady123","rating":"1"}, "single");){kind=link}