1/5
posted May-19-2006
On 5/8/06 I ordered the "full" version of Microsoft Visual Studio 2005 Professional. On 5/18/05, I received a shipment from AtomicPark containing the Microsoft Visual Studio 2005 Professional "upgrade" product in lieu of the "full" product that I had ordered. AtomicPark included a letter with the shipment stating that they had problems with their inventory of the "full" product. However, when ordered, their web site stated that the product was "in stock". Their web site continues to state the product is "in stock" (albeit with a $30 price increase). Sending an "upgrade" product in lieu of the "full" product was unacceptable to me. I paid for the "full" product and I expected the "full" product to be shipped. I do not accept substitutes. Had I wanted the "upgrade" product, I would have ordered it as I already had a qualifying upgrade product (Visual Studio 2003 that I purchased from AtomicPark 2 years ago) and I would have saved $200 in the process. However, upgrades are too much trouble to fool with if the product has to be reinstalled (which is always the case with a Microsoft product) so I NEVER purchase upgrades for my development computers under any circumstances.
I sent the aforementioned complaint to AtomicPark in an email and told AtomicPark that if they had the "full" product in stock then they may ship it and issue a call tag to have UPS pick up the "upgrade" product. This was contingent upon immediate shipment of the "full" product. I told them that if they could not ship the "full" version immediately then please cancel the order and credit my MasterCard and I would purchase the product elsewhere. I needed this product when I ordered it and am disappointed in these delays. The product was ordered on 5/8/06 and arrived on 5/18/06. Now, there will be additional delay with another shipment from another vendor.
I am quite disappointed in the current transaction. Why did AtomicPark not call me to tell me that they were out of stock and ask if substituting the "upgrade" would be acceptable? It would have saved us both some time, money and trouble. I told them that I hoped that they could find a way to rectify the current situation to my satisfaction. If not, then they have lost a repeat customer.
AtomicPark responded back by email and stated that someone would call to discuss the matter. No one called. So, the next day I called them and canceled the order and ordered the software from another vendor.
I am very disappointed with AtomicPark. It took 10 days for the product to arrive only to find that they had substituted a product that costs nearly $200 less than the "full" product that I had purchased. I then had to turn around and order the product from another vendor and will have to wait 7 to 10 more days for the software. AtomicPark will never get any more of my business.
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![Share](javascript:share_rating({"review_body":"On 5\/8\/06 I ordered the \u0022full\u0022 version of Microsoft Visual Studio 2005 Professional. On 5\/18\/05, I received a shipment from AtomicPark containing the Microsoft Visual Studio 2005 Professional \u0022upgrade\u0022 product in lieu of the \u0022full\u0022 product that I had ordered. AtomicPark included a letter with the shipment stating that they had problems with their inventory of the \u0022full\u0022 product. However, when ordered, their web site stated that the product was \u0022in stock\u0022. Their web site continues to state the product is \u0022in stock\u0022 (albeit with a $30 price increase). Sending an \u0022upgrade\u0022 product in lieu of the \u0022full\u0022 product was unacceptable to me. I paid for the \u0022full\u0022 product and I expected the \u0022full\u0022 product to be shipped. I do not accept substitutes. Had I wanted the \u0022upgrade\u0022 product, I would have ordered it as I already had a qualifying upgrade product (Visual Studio 2003 that I purchased from AtomicPark 2 years ago) and I would have saved $200 in the process. However, upgrades are too much trouble to fool with if the product has to be reinstalled (which is always the case with a Microsoft product) so I NEVER purchase upgrades for my development computers under any circumstances.<br><br>I sent the aforementioned complaint to AtomicPark in an email and told AtomicPark that if they had the \u0022full\u0022 product in stock then they may ship it and issue a call tag to have UPS pick up the \u0022upgrade\u0022 product. This was contingent upon immediate shipment of the \u0022full\u0022 product. I told them that if they could not ship the \u0022full\u0022 version immediately then please cancel the order and credit my MasterCard and I would purchase the product elsewhere. I needed this product when I ordered it and am disappointed in these delays. The product was ordered on 5\/8\/06 and arrived on 5\/18\/06. Now, there will be additional delay with another shipment from another vendor.<br><br>I am quite disappointed in the current transaction. Why did AtomicPark not call me to tell me that they were out of stock and ask if substituting the \u0022upgrade\u0022 would be acceptable? It would have saved us both some time, money and trouble. I told them that I hoped that they could find a way to rectify the current situation to my satisfaction. If not, then they have lost a repeat customer.<br><br>AtomicPark responded back by email and stated that someone would call to discuss the matter. No one called. So, the next day I called them and canceled the order and ordered the software from another vendor.<br><br>I am very disappointed with AtomicPark. It took 10 days for the product to arrive only to find that they had substituted a product that costs nearly $200 less than the \u0022full\u0022 product that I had purchased. I then had to turn around and order the product from another vendor and will have to wait 7 to 10 more days for the software. AtomicPark will never get any more of my business.","link":"http:\/\/www.resellerratings.com\/store\/AtomicPark\/comment\/259765#comment259765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AtomicPark.jpg","store_name":"AtomicPark.com","username":"terryo","rating":"1"}, "single");){kind=link}