1/5
posted Jan-26-2008
My experience with ZAGG/ShieldZone is one of the worst I have ever had with an online company. I ordered an Invisibleshield on Jan 14th, 2007. A few days later, I tried to get my order history and it reported that I had no recent orders. I sent them an email, which was replied to fairly promptly (about 1 day). The person (Elian R) told me that "something" had gone wrong with my order and even though they had my money, they hadn't created an order for me.
Great!
Thats helpful. They asked for all my information again (which was, of course, available on the PayPal payment as well as the account I registered at their site), but I sent it again anyways. A few days later, I get another email telling me that I have a new order, it will be shipped out soon, etc...
A few days later, I try the new "order number". To my surprise, this one doesn't work either. I send them an email, but before someone responds, I get a separate email saying SOMETHING WAS WRONG WITH MY NEW ORDER. This is shocking, because I didn't make the order - the customer service person MANUALLY CREATED IT. They offered me a "25% off coupon for my next order" and said I would be refunded.
Of course, I wasn't. I had no money, no order and THE COUPON DOESN'T EVEN WORK (they sent me another email with a "corrected" coupon, give me a break, why would I order again?)
So, here we are, 2 weeks later and I haven't heard a word in over a week. I filed a paypal dispute on the 22nd, and they didn't even bother to respond to that. In a few days, it will be decided in my favor and they will lose my money - but they've already lost a customer for life. I bought a BestSkinEver instead.
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posted Apr-10-2008 
![Share](javascript:share_rating({"review_body":"My order was shipped in a timely fashion and the lens was perfect, better then described. I had also ordered a small accessory (lens cap), which, unfortunately was not in as good condition as I had hoped, but Laura at KEH replied quickly and offered me a full refund without even having to return the product. <br><br>Cliffs: Fast shipping, excellent product (with a small exception, can\u0027t blame them), phenomenal support. I\u0027ve found a new camera store!<br><br>Thanks,<br>Taylor","link":"http:\/\/www.resellerratings.com\/store\/Totally_Furniture\/comment\/373008#comment373008","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Totally_Furniture.jpg","store_name":"Totally Furniture","username":"taylorwilsdon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience with ZAGG\/ShieldZone is one of the worst I have ever had with an online company. I ordered an Invisibleshield on Jan 14th, 2007. A few days later, I tried to get my order history and it reported that I had no recent orders. I sent them an email, which was replied to fairly promptly (about 1 day). The person (Elian R) told me that \u0022something\u0022 had gone wrong with my order and even though they had my money, they hadn\u0027t created an order for me. <br><br>Great! <br><br>Thats helpful. They asked for all my information again (which was, of course, available on the PayPal payment as well as the account I registered at their site), but I sent it again anyways. A few days later, I get another email telling me that I have a new order, it will be shipped out soon, etc...<br><br>A few days later, I try the new \u0022order number\u0022. To my surprise, this one doesn\u0027t work either. I send them an email, but before someone responds, I get a separate email saying SOMETHING WAS WRONG WITH MY NEW ORDER. This is shocking, because I didn\u0027t make the order - the customer service person MANUALLY CREATED IT. They offered me a \u002225% off coupon for my next order\u0022 and said I would be refunded. <br><br>Of course, I wasn\u0027t. I had no money, no order and THE COUPON DOESN\u0027T EVEN WORK (they sent me another email with a \u0022corrected\u0022 coupon, give me a break, why would I order again?) <br><br>So, here we are, 2 weeks later and I haven\u0027t heard a word in over a week. I filed a paypal dispute on the 22nd, and they didn\u0027t even bother to respond to that. In a few days, it will be decided in my favor and they will lose my money - but they\u0027ve already lost a customer for life. I bought a BestSkinEver instead.","link":"http:\/\/www.resellerratings.com\/store\/Invisible_Shield\/comment\/359025#comment359025","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Invisible_Shield.jpg","store_name":"ZAGG \/ shieldzone.com","username":"taylorwilsdon","rating":"1"}, "single");){kind=link}